Contact Centre Representative

2 weeks ago

Toronto, Canada The Travel Corporation (Canada) Full time

The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity.

ABOUT US
We’re dedicated to showing our guests authentic travel experiences including the best places to eat, drink and mingle with our local storytellers; making sure their trip to Ireland and Scotland is individually hand-crafted. With over 50 years of making friends in the community, we are the Celtic Experts, so we can honestly say that no one knows Ireland and Scotland as we do. Our long-standing relationships, personal connections, and unrivaled knowledge go into building the perfect trip. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch.

HOW YOU'LL WORK
We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.
We offer a flexible work environment - in person in our exciting office, and virtually with leading technology.

Irrespective of where you are, we cultivate an environment where everyone contributes, and everyone flourishes.

PERKS
- After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands.
- You also get 2 weeks a year where you can work from anywhere in the world, your choice.
- To grow - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion.
- Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

If you wake every morning with a desire to learn about and journey farther into the history, culture, and beauty of the Celtic lands, we would like to welcome you on board as Celtic Travel Expert
- Reservation Agent to support our team and begin your career in travel.

**THIS ROLE INVOLVES**:

- Education: You will develop a quest for knowledge to understand Brendan Vacations and the Celtic lands we travel to.
- Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.
- Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for Brendan vacations.
- Taking initiative: You will be proactive in generating business by following up on incoming leads from our sales and marketing campaigns.
- Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

ARE YOU...
- Customer service oriented: You have a desire to anticipate, recognize, and exceed guests’ needs.
- Attentive to details: Providing quality is important to you - you know that being accurate and thorough contributes to a positive guest experience.
- Enthusiastic: You are ready to tackle any challenge with a positive attitude.
- Balanced: You can maintain focus while prioritizing a multitude of tasks.
- Tech savvy: You welcome the opportunity to learn new software programs.
- A top performer: You have high standards and hold yourself accountable to your work.
- Flexible: You can adapt quickly to our fast-paced environment.

Salary Range
- $18.00 - $22.00 per hour

**MUST HAVE'S**:

- Availability to work overtime as required
- Availability to work any shift during business hours including evenings and weekends

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

**To all recruitment agencies**: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resume

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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