Contact Centre Service Representative

3 weeks ago

Toronto, Canada York University Full time

**Purpose**:
The University Services Centre (USC) plays a critical role in ensuring York University's commitment to Service Excellence. The USC brings together talent and expertise from across administration functions internal and external to York, into one customer-focused service delivery entity. The USC focuses on developing and delivering services to York that are consistent, streamlined and customer-centric using technology and simplified processes. The USC is built on a commitment to customer service excellence, accountability, and trust, enabled by a strong service-oriented culture, data-driven practice, and simplified processes.Reporting to the Manager, Contact Centre Client Services (MCCS), the Contract Centre Client Services Representative (CCSR) role is responsible for delivering professional, quality service to York University Employees (the Client). The role identifies the client's needs, provides support, and escalates more complex matters to specialized departments for resolution.

**Education**:
High school diploma with some post-secondary training in administration, business, or a related field.

**Experience**:
**Skills**:
Strong Customer Service Skills
Ability to communicate with sensitivity to cultural values and beliefs to enable mutual understanding and respect.
Ability to foster collaboration and communication and advance two-way dialogue to promote client engagement and problem resolution.
Effective written and oral communication skills.
Ability to pay attention to detail.
Effective interpersonal skills with proven ability to nurture client relationships.
Effective planning and organizational skills with ability to prioritize workload.
Effective tact and diplomacy, with ability to maintain strict confidentiality.
Able to adapt to and learn new automated systems.

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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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