Contact Centre Representative

1 week ago

Toronto, Ontario, Canada CIBC Full time
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

You'll work in the Fraud Contact Centre team.

As an Identity Theft Response officer, you will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC's vision of winning customer loyalty through service excellence.

You'll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources (law enforcement, other financial institutions, etc.)

The start date for this role is June 3rd, 2024.

Our Contact Centre business hours are from Monday to Sunday, 7:00AM - 12:00AM. This is a full time and shift oriented role. We would like for you to be flexible between these hours

  • At CIBC we enable the work environment most optimal for you to thrive in your role._ _Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview._
  • Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
  • Wired Internet connection capable of continuously supporting excellent call quality and highspeed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service
How You'll Succeed- Influencing Skills - Provide recommendations on operational and system procedures that support early detection of fraud.

Contribute to the enhancement of the team focus through participation in special projects, temporary assignments, meetings, and any additional activities delegated by management.

Who You Are- You put our clients first. You engage with purpose to find the right solutions.

You go the extra mile, because it's the right thing to do.- You understand that success is in the details.

You notice things that others don't. Your critical thinking skills help to inform your decision making.- You give meaning to data. You enjoy investigating complex problems, and making sense of information.

You're confident in your ability to communicate detailed information in an impactful way.- You can demonstrate experience in in a fraud prevention, loss prevention, or investigative role.

You have working knowledge of PRM, TSYS, AS400 Image and COINS/ECIF.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.


  • Subject to plan and program terms and conditions


What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., WG

Employment Type

Regular

Weekly Hours

37.5

Skills

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