![High Tech Genesis](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
3 weeks ago
**Technical Support Specialist**
ID #: 78BH021323TSS
Location: Kanata, ON Canada
Hybrid: 3 days/week
Term: Permanent
HTG is looking for a Level 1 Technical Support Specialist to join our Kanata team and provide support on our intelligent IP video surveillance solutions
Your responsibilities include:
- Foster trust and build strong relationships with Customers and Sales Engineers
- Maintain a high level of professionalism and manage customer expectations under multiple scenarios
- Adapt quickly and frequently to changing priorities as Critical Customer issues occur and work closely with other teams to drive solutions for issues
- Provide RMA (return material authorization) services
- Maintain accurate and timely records of all Customer communications in Salesforce
- Perform remote diagnostics and occasional onsite troubleshooting to resolve Customer issues
- Participate in after hours on-call rotations for 1-week durations
- Create knowledge base articles to document solutions
- Develop expertise and maintain strong analytic and troubleshooting skills with our software and firmware
- Develop expertise and maintain strong analytic and troubleshooting skills with third party software and technologies
- University Degree in Engineering or Technology or College Diploma
- Minimum 1 to 2 years of relevant work experience
- Excellent communication skills with the ability to communicate with customers in their preferred language such as English, French, Spanish, Hindi
- Proven customer service and business acumen
- Ability to adapt to a changing environment and handle multiple priorities
- Strong analytic and troubleshooting skills including:
- Linux administration and troubleshooting
- IP network and routing troubleshooting
- Wireless network troubleshooting
- Computer hardware troubleshooting
- Security and firewall troubleshooting
**Desired skills**:
- Experience with digital video recorders and CCTV surveillance technologies
- Experience with analogue and IP cameras
- Active Directory administration and troubleshooting
- VMWARE administration and troubleshooting
- CompTIA A+ or related certification
- Cisco CCNA or related certification
- Microsoft certification
Note 1: You MUST be legally entitled to work in Canada (i.e., possess Canadian Citizenship, Permanent Residency or Valid Work Permit).
Note 2: High Tech Genesis Inc. is an Equal Opportunity Employer.
Note 3: In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HTG will provide accommodation accessible formats and communication supports for the interview process upon request.
Note 5: Salary is commensurate with experience.
-
Technical Support Specialist
6 days ago
Kanata, Canada Celebright Full timeCelebright is a fast growing, Ottawa based company. We design permanent holiday lighting systems, which combine a custom lighting controller hardware with industry leading cloud based control. We’re a tight knit group of nice people, with a focus on creating quality products and delivering an excellent customer experience. **Position...
-
Practitioner Support Specialist
7 days ago
Kanata, Canada Vykon Supplements Full timeVykon Supplements is an innovative company that provides all-natural fitness, foundational and custom supplements, based on mineral balancing. We are a fast growing company with clients all over the world. We not only the creator of nutritional supplements, but also offer testing support to clients that want to streamline their supplementation with HTMA...
-
Technical Support Specialist
2 months ago
Kanata, Canada Cliniconex Full time**What’s The Role** **What You Will Be Doing** - Prioritize and manage level 1 & 2 support cases meeting partner and end-user customer response times and targets - Work with development and success teams as well as partners on customer requests - Take ownership for following through and correcting customer issues by using research and diagnostic...
-
Technical Support Manager
3 weeks ago
Kanata, Canada Juniper Networks Full timeThe Support Manager at Juniper Technical Assistance Center (JTAC) is responsible for day-to-day management of the subset of Juniper's most strategic accounts. The team primarily provides remote technical support services to customers, partners, and Juniper internal stakeholders ensuring the proper operations of Juniper products in all environments. Aligning...
-
Technical Support Representative
2 weeks ago
Kanata, Canada Barracuda Networks, Inc. Full time**Envision yourself at Barracuda** Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data loss. We are looking for an...
-
Technical Support Manager
2 months ago
Kanata, Canada Juniper Networks Full time**Technical Support Manager** Location: Canada **Responsibilities**: - Ensuring that the team delivers expert, high-quality technical assistance to Juniper Network’s customers and for Juniper Networks products as measured using industry standard metrics. - Ensure that the necessary processes and policies are in place and are adhered to in effort to meet...
-
IT Specialist
2 weeks ago
Kanata, Canada Syntronic Full timeAre you ready to be part of a leading global engineering design house specializing in the design and development of embedded software/hardware, electronics, and electro-mechanics? **What we’re looking for** - An energetic, enthusiastic team player who takes pride in their work - Someone looking to be part of a fast growing and dynamic global...
-
IT Support Specialist Systems and Network
2 weeks ago
Kanata, Canada IT link Full time**L’ESSENTIEL**: - Contract- Services- Partially eligible for teleworking- Kanata**COMPÉTENCES**: Systems Administration Support Network **PROFIL**: Bachelor > 2 years *** **À PROPOS**: What if your next challenge would allow you to develop technological solutions and services that give sense to your action and meet the great challenges of our...
-
IT Specialist
1 month ago
Kanata, Canada Kongsberg Geospatial Full timeIT SpecialistJob DescriptionKongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
IT Specialist
1 month ago
Kanata, Canada Kongsberg Geospatial Full timeIT SpecialistJob DescriptionKongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
IT Specialist
1 month ago
Kanata, Canada Kongsberg Geospatial Full timeIT Specialist Job Description Kongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
IT Specialist
3 weeks ago
Kanata, Canada Kongsberg Geospatial Full timeIT SpecialistJob DescriptionKongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
IT Specialist
3 weeks ago
Kanata, Canada Kongsberg Geospatial Full timeIT SpecialistJob DescriptionKongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
IT Specialist
3 weeks ago
Kanata, Canada Kongsberg Geospatial Full timeIT Specialist Job Description Kongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
Technical Support Analyst
4 weeks ago
Kanata, Canada Entrust Full timeWork Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: Bachelor's degree - Experience: 5 years or more - Computer science - Computer engineering, other - Computer technology/computer systems technology - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing...
-
Product Quality Specialist
2 weeks ago
Kanata, Canada Genomadix Full timeAs a Product Quality Specialist, you will provide technical support to Genomadix’ distributors and customers that will help enhance the overall customer experience, while maintaining the quality and compliance required to support the complaint system in a regulated industry. **What you’ll be doing**: - Obtain extensive understanding and knowledge of...
-
IT Support Specialist Systems and Network
2 weeks ago
Kanata, Canada IT link Full time**L’ESSENTIEL**: - Contract- Services- Not eligible for teleworking- Kanata**COMPÉTENCES**: Systems Administration Support Network **PROFIL**: Bachelor > 2 years *** **À PROPOS**: What if your next challenge would allow you to develop technological solutions and services that give sense to your action and meet the great challenges of our time and...
-
IT Specialist
1 month ago
Kanata, Canada Kongsberg Geospatial Full timeIT SpecialistJob DescriptionKongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
IT Specialist
3 weeks ago
Kanata, Canada Kongsberg Geospatial Full timeIT SpecialistJob DescriptionKongsberg Geospatial is seeking an IT Specialist for a 1-year contract to collaborate with our IT department. The role involves installing and maintaining computer systems with the goal of achieving optimal functionality. A successful IT Specialist must work well with others and have strong communication skills. The ideal...
-
Surveillance & Operations Specialist
3 weeks ago
Kanata, Canada SSi Canada Full timeKanata, ON WHAT DOES SSI CANADA DO? SSi designs, builds, and operates telecommunications networks in Canada’s North. SSi’s mission is to provide high quality, high capacity and affordable broadband connectivity to remote or isolated First Nations communities. Being the North’s premier broadband and mobile wireless technology company, SSi has been...