Administrative Assistant, Insurance

4 weeks ago

Vancouver, Canada Doctors of BC Full time

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today

**THE JOB: Administrative Assistant, Insurance**

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $45,037 - $56,297

Reporting directly to the Director of Insurance, this position involves assisting in various activities, initiatives, and projects within the department. The Administrative Assistant supporting the Director of Insurance plays a crucial role in providing administrative support to ensure the smooth functioning of the Insurance department. This role requires strong organizational and proactive administrative skills, the ability to manage multiple priorities, and exceptional oral and written communication skills. This role will also require someone who has a high degree of professionalism, confidentiality, attention to detail, and the ability to communicate effectively. Responsibilities include providing general clerical and administrative support, taking committee minutes, managing calendars, coordinating events and meetings, managing inquiries, calling members to support campaigns, and database management. The role requires the ability to multitask, prioritize tasks, meet deadlines, and work effectively with stakeholders both internally and externally.

**WHAT SUCCESS LOOKS LIKE**

**Building Relationships (B)**:

- Establishes and maintains relationships with peers and contacts with access to information and to key business partners.
- Seeks and shares information and advice on how to get things done and whom to involve.

***Communication for Results (B)**:

- Converses with, and writes to, peers in ways that support transactional and administrative activities.
- Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.

***Initiative (I)**:

- Seeks out new challenges that require low to occasionally moderate risk taking and receives authorization from manager prior to acting.
- Determines the resources, team support, and technical needs necessary to enable success and procures them.
- Keeps responding to the challenge despite obstacles and setbacks.

**Problem Solving (B)**:

- Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
- Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
- Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

**Thoroughness (B)**:

- Follows and adheres to organizational systems that result in multiple routine yet critical activities to be identified and completed on time.
- Renegotiates priorities as necessary.
- Solicits feedback on performance in new tasks.
- Sets improvement standards to reduce errors, omissions, and oversights.

**Doctors of BC Team Member**: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Demonstrates honesty and openness in tackling challenges and building relationships. Balances hard work with a friendly approach and is committed to other’s wellbeing.

**WHAT YOU BRING**
- High school graduation supplemented by post-secondary education or technical training, as well as 1-3 year(s) of related experience; OR an equivalent level or related work experience in lieu of post-secondary education may also be considered.
- Superior interpersonal, oral communication and customer service skills.
- Proficiency with basic mathematical functions and data entry.
- Excellent writing skills and proven ability to develop clear, concise and comprehensive written communication.
- Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
- Adept at balancing major concurrent tasks and projects while ensuring a high degree of accuracy.
- Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed.
- Excellent computer skills using Word, PowerPoint, Outlook and Excel.
- Demonstrated ability to work independently and as a member of the team.
- Knowledge of Tableau or Power BI is an asset.
- Knowledge of SalesForce or other CRM system is an asset.
- Experience managing data for report generation is an asset.
- Knowledge of committee functions and processes is an asset.
- Knowledge of life, accident, and sickness insurance or g

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