Program Assistant

4 days ago


Waterloo, Canada Region of Waterloo Full time

Provides program and administrative support to program/division management and staff. Provides customer service to clients, staff, and the public. Acts as a program resource to staff regarding file management and computer software.

Knowledge, Skills & Abilities Required:

- Knowledge of office and administrative procedures, bookkeeping systems, word processing, and communication skills acquired through a Grade 12 education plus 2 years of related experience.
- Knowledge of and ability to follow corporate and departmental policies and procedures, and legislation (e.g., privacy, accessibility). Familiarity with public health and medical terminology and abbreviations.
- Ability to use confidentiality and discretion when handling sensitive material.
- Time management and organization skills to collect, compile, and report information for the program; work independently; and adapt to changing priorities.
- Communication and interpersonal skills to relate effectively with staff, clients, and the public; provide program information and respond courteously and professionally to the public, clients, and community agencies; understand and meet the needs of clients in a professional, calm and supportive manner, per guidelines; and participate as an effective team member.
- Ability to read, understand and edit program documents (e.g., correspondence, minutes, resource material, lab results). Ability to write procedure manual for own position and program correspondence; complete forms, purchase requisitions; and maintain records (e.g., data, contact lists, minutes) using specific technical/medical terminology.
- Computer skills with ability to use software such as Microsoft Office, provincial databases, scheduling software, and an electronic medical records system.
- Ability to travel within Waterloo Region.
- Ability to support and demonstrate the Region’s Values.

Thank you for your interest in this job, but we will only be corresponding with you if you are selected for an interview.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number
(519) 575-4400
, TTY number (519-575-4608) to request an alternate format.

**Click here to view the job description pdf file.**

The Regional Municipality of Waterloo,
Human Resources Department
150 Frederick Street, 3rd Floor,
Kitchener, Ontario N2G 4J3


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