Content Operations Manager

2 months ago

Vancouver, Canada Electronic Arts Full time

**Content Operations Manager**

The future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA SPORTS FC, Apex Legends, and Battlefield. We're a multi-functional group, with world-class expertise in building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem.

**Content Operations**

The Content Solutions and Activation team, which sits within Growth Marketing is seen as an essential arm of the business. We are eager, have a lean-in mindset, and are keen to architect efficient unified campaign workspace solutions. We act with urgency to enable campaign planning, improve content pipelines and deploy content to our fans by ensuring product interoperability, employing generative solutions, unifying cross-team operating models and anchoring decisioning to deeper content reporting.

We are on the forefront of marketing content operations and are looking to grow a well-rounded powerhouse. Interested in driving change for a global organization that is constantly evolving. A list of specific responsibilities and qualifications for this role can be found below.

**Responsibilities**:
Growth Marketing is at the forefront of digital marketing. Through advanced solutions, transformative processes, and an audience-first approach, Growth Marketing focuses on data-driven decision-making, process simplification, and driving increased output, productivity, engagement, and revenue.

As the Content Operations Manager, you will be the primary liaison for partner teams involved in the content pipeline. You will play an important role in the architecture and development of a Unified Campaign Workspace. Your responsibilities will include:

- **Integrated Marketing Expertise**: Understand the entire integrated marketing process, from strategy and planning to execution.
- **Content Production and Deployment**: Gain a comprehensive understanding of how marketing content is produced and deployed.
- **Collaborative Improvement**: Partner with internal teams to enhance the content pipeline, ensuring a seamless content journey.
- **Tool and Process Support**: Oversee the implementation of new tools and workflows to increase efficiencies.
- **Process Optimization**: Improve existing processes to align with business and industry growth.
- **Gap Identification and Resolution**: Identify gaps within the content journey and develop solutions to address them.
- **Partner Relationship Management**: Develop strong relationships with partners to ensure smooth collaboration and communication.

Additionally, you will pave the road to **automation and help the business scale up**:

- Identify gaps, opportunities, and ways to increase content scalability.
- Bring standardization to processes and workflows.
- Partner with developers to build solutions using internal and external tools, translating our needs into action.
- Oversee content pipeline projects that prepare the business for future automation.

This is a diverse, expanding, and challenging role, reporting to the Senior Content Operations Manager based in Montreal, Canada. You will engage with a globally distributed team, with the primary team located in North America.

**Qualifications**:
**Experience**:

- 4+ years of experience in Marketing, Content Operations, or Content Production is preferred.
- Experience with Content delivery/management is advantageous.
- Bonus points for experience in video games or similar dynamic sports/entertainment environments.

**Technical Skills**:

- Proficiency in Office suite, G Suite, with the ability to create clear visuals and documentation.
- Strong understanding and technical knowledge of content formats.
- Hands-on Project Management experience in a collaborative environment.
- Experience using cloud based tools like Airtable.

**Soft Skills**:

- Outstanding written and verbal communication skills are essential.
- Naturally inquisitive and curious, with a genuine interest in operational processes.
- Imaginative and creative in developing ideas and solutions.
- Comfortable with change and able to demonstrate comfort with ambiguity.
- Conscientious with impeccable organizational skills and a strong work ethic.
- Excellent at initiating dialogue, identifying barriers, and generating alignment.
- Self-starter who is comfortable navigating uncharted waters.
- Strong international orientation with the ability to drive results across diverse geographies as a key player in global communications campaigns.

Ceci ne s'applique pas au Québec.

BC COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on t

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