Data Analytics

2 months ago

Vancouver, Canada Microsoft Full time

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

The CE&S Business Intelligence (BI) Team is responsible for delivering data-driven decision-making and self-serve analytics to optimize customer experience and support operations across Microsoft's assisted and self-service support surfaces. We build and manage data platforms and data flows, oversee data and measurement governance, develop Machine Learning (ML) models, manage support-critical data tools, and provide both core and business-specific analytics resources and guidanc

This role is flexible, allowing you to work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Partner with and understand business needs of your stakeholders, prioritizing & translating those needs into technical requirements for the data & analytics engineering team
- Design, execute & streamline our intake processes, including user stories, acceptance criteria, bus & data matrices, and subsequent effort estimations and task sequencing
- Perform analysis on business operations using a variety of analytical tools (SQL, Power BI, etc), executes analyses and interprets results with actionable recommendations, and partners to build on others' frameworks.
- Insist & deliver on high standards of quality, including data accuracy & timeliness
- Ensure all outputs & deliverables adhere to consistent frameworks and standards, including business rule logic & taxonomy
- Define & measure the success/impact of requested analytics & reporting features via quantitative measures
- Provide clear communication to all stakeholders
- Mentor & teach on best practices - insistent focus on developing greatness in your peers
- Participate in broader evangelization and communication to relevant Microsoft communities
- Drive inclusion in everything you do

Other
- Embody our culture and values

**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 4+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

o OR Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 2+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

o OR equivalent experience.

**Additional or Preferred Qualifications**
- Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 6+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

o OR Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 4+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

o OR equivalent experience.

Data Analytics IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Find additional pay information here:
CES #CXA

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