Bilingual French/english Customer Service

2 weeks ago

Port Coquitlam, Canada Sunrider Canada Full time

**Full Job Description**

**Job description**

**Specific Accountabilities/Essential Functions of Position**
- Thoroughly and efficiently gather customer information and access and fulfill customer needs, educate the customer where applicable to help prevent the need for multiple contracts and document interactions though contract tracking.
- Process orders at will call location when needed.
- Maintain PCO compliance standards when handling customer credit card information.
- Maintain a balance between company policy and customer benefit in decision making.
- Handle issues in the best interest of both customer and company.
- Research and respond to questions received from IBO concerning shipments, returns, exchanges, and backorders.
- Provide information about company products, specials, marketing programs, and business practices.
- Communicate with management when inquires require escalation due to authorization limits or are problematic.
- Recommend process improvements to increase quality and customer satisfaction.
- Helping with small translation projects.

**Qualifications**
- 2+ years of customer service experience in an office environment is preferred.
- Knowledge of Microsoft Office (mainly in Word and Excel) is required.
- Ability to read and write French.
- Must have an eagerness to learn new computer skills and systems.

**Applicable Core Competencies**
- Integrity - Be honest, dependable, maintaining a strong work ethic; work diligently, follow company policies, respect co-workers, build trust and exhibit professional and responsible behavior.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
- Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Works well in group problem solving situations; Uses reason.
- Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary.
- Written Communication - Writes clearly and concisely; Edits work; Varies writing style to meet specific needs; Presents data effectively; Able to read and interpret written information.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to handle frequent change, delays, or unexpected events.
- Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time._ _Only those selected for an interview will be contacted._

**Job Types**: Part-time, Fixed term contract

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Port Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: One location

  • Customer Service Rep

    4 weeks ago

    Port Coquitlam, Canada Traffic Safety Zone Full time

    **Customer Service** At Traffic Safety Zone we are committed to developing, manufacturing, and delivering innovative and compliant safety products that help keep people and assets safe. We pride ourselves on delivering the best products to our customers on time and with great customer service. As an Account Manager, its important that you enjoy working with...

  • Counter Staff, Customer Service

    7 days ago

    Port Coquitlam, Canada DVC Ventures Vancouver Gun Range Full time

    **Company description** DVC Ventures is a business that caters to the public and offers and exhilarating experience for all our customers. From date nights to corporate team building events, tourism to membership, we offer it all and strive to always be the choice for people to visit. We have a high level of traffic and offer a fast paced, never a dull...

  • Flex Driver

    3 weeks ago

    Port Coquitlam, Canada FedEx Part time

    This is an interview position.GENERAL SUMMARYTo ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base. Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business...

  • Rental Supervisor

    1 week ago

    Port Coquitlam, Canada Jobsite Industrial Rental Services Full time

    With our continued expansion into Western Canada, Jobsite Industrial Rental Services, a Division of Toromont Industries LTD, has an opening for a Rental Supervisor working out of our Port Coquitlam, BC location. As with all of our Jobsite locations, the new branch will be goal orientated and customer driven, relying on our team environment for success. Our...

  • Rental Supervisor

    5 days ago

    Port Coquitlam, Canada Jobsite Industrial Rental Services Full time

    With our continued expansion into Western Canada, Jobsite Industrial Rental Services, a Division of Toromont Industries LTD, has an opening for a Rental Supervisor working out of our Port Coquitlam, BC location. As with all of our Jobsite locations, the new branch will be goal orientated and customer driven, relying on our team environment for success. Our...

  • Receptionist/customer Service

    1 week ago

    Coquitlam, Canada VANEX Currency Exchange Full time

    **About us** VANEX Currency Exchange is a small business in Coquitlam, BC. We are professional, agile, and challenging. Our work environment includes: - Modern office setting - On-the-job training **Responsibilities**: - Answer inquiries from customers. - Assist customers in selecting merchandise. - Calculate orders and record sales taken by telephone...

  • Customer Service/cashier

    5 days ago

    Coquitlam, Canada 553305 BC Ltd. dba Coqutlam Center LTC#2 Full time

    Job description We are looking for a Part-Time sales Clark to sell lottery products for our lottery kiosk Must be available to work afternoon shifts until 9.00 pm on weekdays and Weekends( Saturdays andSundays) **Require** - **Must know how to operate Lottery Machine**: - Must have experience in retail. - Cash handling experience require - Must be fluent...

  • Counter Staff, Customer Service

    7 days ago

    Port Coquitlam, Canada DVC Ventures Vancouver Gun Range Full time

    **Company description** DVC Ventures is a business that caters to the public and offers and exhilarating experience for all our customers. From date nights to corporate team building events, tourism to membership, we offer it all and strive to always be the choice for people to visit. We have a high level of traffic and offer a fast paced, never a dull...

  • Customer Service Advisor

    2 weeks ago

    Port Coquitlam, Canada Kaizen Lab Inc. Full time

    About the JobThe Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians.Our field technicians perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes. Our main office is in Brampton, Ontario and we have an...

  • Customer Service Advisor

    2 weeks ago

    Port Coquitlam, Canada Kaizen Lab Inc. Full time

    About the JobThe Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians.Our field technicians perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes. Our main office is in Brampton, Ontario and we have an...

  • Customer Service Advisor

    2 weeks ago

    Port Coquitlam, Canada Kaizen Lab Inc. Full time

    About the JobThe Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians.Our field technicians perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes. Our main office is in Brampton, Ontario and we have an...

  • Alpha Vapes Customer Service

    4 weeks ago

    Coquitlam, Canada Alpha Vapes Full time

    Fun up beat attitude - Experience in sales/ retail / customer service - Able to perform and complete tasks on their own manner - Reliable transportation - Someone who is looking to grow **Job Types**: Full-time, Part-time, Permanent Part-time hours: 24-40 per week **Salary**: $17.00-$18.00 per hour Flexible Language Requirement: - French not...

  • Customer Service

    4 weeks ago

    Coquitlam, BC, Canada Natural Factors Inc. Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Account Manager

    4 weeks ago

    Port Coquitlam, Canada Summit Labels Full time

    You’re an energetic self-starter, who’s motivated to learn, passionate for details and loves finding creative solutions. You enjoy a fast-paced team-focused work environment and you’re revved up at the idea of helping people make their creative visions a reality. Sounds like you? You might be our next great Account Manager. WHO WE ARE Summit Labels...

  • Plumber

    4 weeks ago

    Coquitlam, Canada Hudson Service Group Full time

    Hudson Service Group is one of the Lower Mainlands leading choice for Plumbing, Drainage, Heating & Air Conditioning (HVAC) service specializing in Residential installs. We are growing and looking to add to our amazing team. We are dedicated to providing the highest levels of customer service for our customers and providing a work atmosphere that breeds...

  • Weekend Concierge

    2 days ago

    Coquitlam, Canada Cleantech Service Group Ltd. Full time

    **ABOUT US** Cleantech Service Group is based in Richmond and provides cleaning and maintenance services to commercial establishments and strata buildings throughout the Lower Mainland. In business since 1996, Cleantech is committed to providing superior, sustainable services to our customers and has seen rapid and continuous growth. **JOB...

  • Receptionist/administration

    5 days ago

    Port Perry, Canada Southern Metal Full time

    **Bilingual **Receptionist and Business Admin ( Must be able to speak and write both **French and English**) Automotive company in Port Perry seeking _**Bilingual **_full time position that is fluent in both English and French. Must be able to speak/ read and write in both languages. Position/ job duties include; - Administrative office work - Uploading...

  • Customer Service Advisor

    2 weeks ago

    Port Coquitlam, BC, Canada Kaizen Lab Inc. Full time

    About the Job The Customer Service Adviser (CSA) plays a pivotal role in ensuring a seamless communication channel between our clients and our field service technicians. Our field technicians perform diagnostics, maintenance, and repairs on waste equipment such as compactors, balers, and garbage chutes. Our main office is in Brampton, Ontario and we have...

  • automotive vehicle tester

    2 weeks ago

    Port Coquitlam, Canada JK Pride Auto Service Full time

    Education: Secondary (high) school graduation certificateExperience: 5 years or more or equivalent experienceWork site environmentDustyNoisyTasksAdjust, repair or replace parts and components of commercial transport truck systemsInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive...

  • Customer Experience Associate

    4 weeks ago

    Port Coquitlam, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...