Customer Service Representative
2 months ago
**Job Summary**
**414 Rue de la Madone, Mont-Laurier, QC J9L 1S2**
**Responsibilities**
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately in the system
- Upsell products or services to increase revenue
- Resolve customer complaints and issues in a timely and effective manner
- Maintain customer records by updating account information
- Collaborate with other departments to ensure customer satisfaction
**Qualifications**
- Proficiency in English; fluency in Spanish is a plus
- Strong data entry skills with attention to detail
- Excellent phone etiquette and communication skills
- Previous experience in sales or customer service preferred
- Ability to analyze situations and provide effective solutions
- Multilingual abilities are advantageous for diverse customer interactions
Pay: $25.00-$28.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
**Benefits**:
- Dental care
- Extended health care
- Language training provided
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: In person
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