Customer Support Specialist

4 months ago

Surrey, Canada Absolute Results Productions Ltd Full time

**WE NEED**

As the Customer Support Specialist at Absolute Results, you will be a key resource in helping internal teams resolve technical issues, access tools, and maintain smooth daily operations. Your role includes creating and maintaining written and video FAQs to empower users and reduce repetitive support requests. You will work closely with different departments, ensuring their requests are handled promptly, while escalating more complex issues when necessary.

This role demands a strong focus on customer service and problem-solving. Whether it’s resetting passwords, troubleshooting basic issues, or providing user training, you will be the go-to person for internal team members needing assistance with various systems.

Your attention to detail and ability to communicate technical information in simple terms will create a positive support experience. Occasionally, you’ll assist outside regular business hours to address urgent or high-priority tasks.

**YOU LOVE**
- Providing excellent customer support and resolving day-to-day technical issues for internal teams.
- Assisting with user access, troubleshooting the AR Portal, Google Workspace, and other web-based tools.
- Creating and maintaining written and video FAQs to help users troubleshoot and resolve common issues independently.
- Responding quickly to internal requests for password resets, login support, and basic troubleshooting.
- Documenting processes and creating guides to streamline internal support.
- Escalating complex issues to higher-level technical teams when needed, while ensuring users stay informed.
- Collaborating with various departments to assist with new user onboarding, including account setup and permissions.
- Occasionally working outside regular business hours to support time-sensitive requests.
- Continuously learning new systems and tools to enhance the support experience.

**YOU HAVE**
- 1+ years of experience in a help desk, customer service, or similar role.
- Familiarity with Google Workspace (Gmail, Google Drive, Calendar) and experience with web-based tools.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Experience creating written and video documentation (FAQs, user guides, etc.).
- Great organizational and multitasking skills to manage multiple requests efficiently.
- Flexibility for on-call or after-hours support when necessary.
- A positive, service-oriented attitude, with a desire to learn and grow within the role.

**YOU GET**
- Competitive compensation and benefits ($48 to $57k)
- A dynamic, supportive work environment with growth opportunities.
- Flexibility in your schedule for on-call support when necessary.
- Opportunities for continuous learning and professional development.

**WE OFFER**

At Absolute Results, you’ll join a team dedicated to providing exceptional support to both our internal teams and clients. Based out of our headquarters in Surrey, BC, we offer a collaborative and fast-paced environment where your contributions are highly valued.

We provide competitive compensation, flexible work arrangements, and a benefits package designed to support your well-being. Additionally, we encourage professional development and give you the tools and resources to grow in your role.

This is a full-time, permanent position, and we’re looking for someone ready to make a long-term commitment.

**ABOUT US**

Absolute Results is a global automotive sales training & marketing company and we’re passionate about impacting the retail auto industry, especially as it faces so much disruption over the next 5 years

We’re a team of high-capacity leaders, product innovators, and future-focused thinkers and we’re growing fast. We’re open, entrepreneurial and incredibly collaborative. Hard work is part of our culture, but so is flexibility. We get to enjoy the pace and energy of a startup, but have been around for more than 25 years — it’s a rare combination. We don’t do bureaucracy — it keeps things from moving quickly and there’s a lot we want to do. You’ll flourish here if you’re a self-starter and quick learner who doesn’t require much hand holding but asks a ton of questions. We’re nimble and enterprising, so there is plenty of opportunity to grow and make your mark on this company.

Some of the other perks? Plenty of opportunities to learn and advance, comprehensive benefits and some great opportunities to give back through our foundation.

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$57,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Surrey, BC V3Z 3X1: reliably commute or plan to relocate before starting work (required)

**Educatio

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