Collections Officer

2 weeks ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20995

Collections Officer
City Housing Hamilton

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: I
- SALARY/HOUR: $33.072 - $37.582 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Temporary, 12 Months

Job Description ID #: 5287

**SUMMARY OF DUTIES**

Reporting to the Chief Financial Officer, CityHousing Hamilton. Plans and co-ordinates collection procedures to recover outstanding debts in accordance with the Housing Services Act. Liaises with residents and their representatives on collection matters.

**GENERAL DUTIES**

Prepares and plans best procedures to recover outstanding accounts.

Co-ordinates collection accounts and liaises with residents on collection matters.

Trace delinquent residents through appropriate channels such as the internet, family or friends, previous/current phone numbers, employer and/or Trans Union Credit.

Searches and locates delinquent residents through appropriate channels such as the internet, family or friends, previous/current phone numbers, etc.

Ensure outstanding invoices are billed correctly prior to proceeding with collections.

Issues notices regarding outstanding accounts.

Composes and documents correspondence for follow-up.

Provides detailed explanations of rent calculations and move out charges on residents’ accounts.

Makes necessary adjustments to residents’ accounts for mid month move outs.

Determines best method for pursuing outstanding balances.

Negotiates payment arrangements in accordance with existing procedures. Confirms and follows-up with correspondence and agreement letter.

Verifies outstanding invoices and balances for accuracy prior to proceeding with collections.

Prepares and maintains collection files and correspondence in order to maintain detailed and accurate accounts of all collection action.

Makes changes in forms and reports to accommodate the need for additional information.

Recommends referral to support agencies for a variety of financial and personal issues.

Writes off accounts subsequent to board approval.

Receives, answers and resolves complaints regarding inquiries on outstanding debts from past residents, staff, public, lawyer, elected officials, social workers and other agencies.

Advises Access To Housing of any changes on resident accounts to update waiting list for subsidized units as well as updating Province Wide arrears database.

Processes all refunds for past residents.

Receives and verifies post-date cheques and forwards for processing.

Co-ordinates annual destruction of files with outside shredding company.

Maintains filing system for all former residents’ files.

Prepares files for small claims court.

Works closely with collection agency and prepares necessary documentation as requested.

Back-up for the cashiers.

Recommends accounts for subsidy removal in accordance with established guidelines.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

**QUALIFICATIONS**

1. Previous experience in property management collection of outstanding debts, accounting procedures and policies normally acquired through a combination of education and relevant work experience.

2. Previous experience using the Northgate Property Management Software system is considered an asset.

3. Experience in a computerized environment and customer service. Proficient working knowledge of Microsoft XP, Word, Excel, Microsoft Outlook, Access, Internet, Trans Union and GIS (Geographic Information System Services).

4. Demonstrated knowledge of collection policies.

5. Demonstrated ability to perform with confidence and patience, to use excellent customer service techniques and creates a positive atmosphere when interacting with the public.

6. Excellent telephone manners and good listening skills.

7. Excellent people skills with an emphasis on customer service. Demonstrated ability to display demonstrated tact and professionalism in dealing with the public, elected officials, customers, supervis

  • Casual Collections Clerk

    1 week ago

    Hamilton, Canada Alectra Utilities Full time

    The Opportunity Position: **Casual Collections Clerk** **_(*Temporary Role)_** **Location**: **Hamilton (John St.)** **(Hybrid: Remote/In-office)** Reports to: **Collections Supervisor** Business Unit: **Customer Experience** Division: **Collections and Payments** Hours per Week: **35** Rate of Pay: **As per the Collective Agreement** Number of...

  • Collections Advisor

    16 hours ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 164063 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Bilingual Collections Advisor

    5 days ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 157779 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Collections Advisor, Scotia Dealer Advantage

    2 days ago

    Hamilton, Canada Scotiabank Full time

    Requisition ID: 171116 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile...

  • Medical Office Assistant

    1 week ago

    Hamilton, Canada UGM Medical Clinic Full time

    **What Will You Be Doing?** Daily patient intake and registration. Monitor, track and follow up with patients to schedule incomplete and outstanding treatment. Collect payment from patients for non-OHIP visit fees. Daily clerical tasks such as, but not limited to: Managing patient bookings, assist with completion of referrals, scanning and faxing of...

  • Phs Privacy Officer

    1 week ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Information Officer

    2 days ago

    Hamilton, Canada McMaster University Full time

    The McMaster Museum of Art is a meeting space for both campus and community situated on the traditional territories of the Mississauga and Haudenosaunee Peoples. The Museum engages, educates and inspires through: gorwing an awareness of the intercomnectivity of the past, present and futures, advancing de-colonization, engaging in innovative and imaginative...

  • Dental Office Receptionist

    2 days ago

    Hamilton, Canada Red Rose Dentistry Full time

    Dental Receptionist Responsibilities: - Greeting and welcoming patients to the practice in a nice way. - Scheduling, rescheduling, or canceling appointments as needed. - Assisting patients to fill out information forms. - Preparing patients’ charts and daily schedules for the dental staff. - Updating patient records and documenting recent treatments and...

  • Scheduling & Workload Officer

    6 days ago

    Hamilton, Canada Mohawk College Full time

    **Scheduling & Workload Officer** Status**:Full Time **Hours**: Monday - Friday, 35 hours/week **Home Campus**: Stoney Creek **Payband**: G **Rate of Pay**:$32.42 **Posting Date**:November 9th, 2023 **Closing Date**: November 15th, 2023 at 7:00 pm EST We support and encourage the contributions of our diverse employees. We are committed to nurturing an...

  • Manager, Office Administration

    2 days ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Monday to Friday/35 Hours week/Hybrid **Education Level** A Bachelor's degree or an equivalent combination of education and experience is necessary. Community College certificate in Medical Terminology an asset **Career Level** 5-8 years of managerial experience Should the successful applicant be a Unifor Unit 1 bargaining unit member, who...

  • Grants and Projects Officer

    6 days ago

    Hamilton, Canada McMaster University Full time

    Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement. **JD #** JD1513 **Pay...

  • Supervisor - Utility Locates - Office

    1 week ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Client Relationship Officer

    Found in: Talent CA C2 - 6 days ago

    Hamilton, Canada Butterfield Support Services Full time

    Client Relationship Officer May 24 2024 Elevate your opportunities. At Butterfield, we provide full-service community banking and specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to...

  • Backflow Prevention Officer

    1 week ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Office Manager

    3 days ago

    Hamilton, Canada BELFOR CANADA INC. Full time

    **Position Overview**Job Duties** - Coordinate activities by scheduling work assignments, setting priorities, and delegating work accordingly - Determine staffing requirements for the administration department and oversee the hiring of staff - Evaluate employee performance and provide feedback, coaching, and formal evaluations - Prepare and present proposals...

  • Project Officer

    3 days ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Monday to Friday, 8:30am to 4:30pm **Education Level** Bachelor's degree in a relevant field of study **Career Level** Experienced **Project Officer (Quality)** JD 0273 The CLSA is seeking an experienced individual to assume responsibility CLSA's Quality Management System (QMS) initiative. Reporting to the Manager of Scientific Operations,...

  • Recruitment Officer

    Found in: Talent CA C2 - 5 days ago

    Hamilton, Canada McMaster University Full time

    Posting Details Schedule Monday to Friday, 8:30am - 4:30pm (hybrid) Education Level Bachelor's degree in a relevant field of study Career Level 3 years relevant experience Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then...

  • Chief of Staff, Mayor's Office

    3 days ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...

  • Financial Aid Officer

    3 days ago

    Hamilton, Canada triOS College Full time

    **Job Title**: Financial Aid Officer **Company**: triOS College **Location**: Onsite at our Hamilton location - 4 Hughson St S, Hamilton, ON L8N 3Z1 **Hours**:Monday-Friday, 8:00am - 5:00pm **Start Date**:Immediate **About Us**: triOS College is Canadian owned Registered Private Career College in Ontario. We strive to be the very best at what we do,...

  • Economic Development

    1 week ago

    Hamilton, Canada City of Hamilton Full time

    **About the City of Hamilton** **Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of...