Customer Experience Specialist

2 months ago

Vancouver, Canada Kinnos Full time

**About us**

Founded in response to the West Africa Ebola outbreak, Kinnos (Brooklyn, NY) is revolutionizing the practice of how disinfectants are applied to create a safer and cleaner world for everyone. Its flagship product, Highlight, is a patented, hospital-grade color additive platform combined with existing disinfectants that has been shown in peer-reviewed studies to rapidly improve cleaning technique and quality by as much as 95% without changing workflow. Recognized in TIME's Best Inventions, Fast Company's Innovation by Design Awards, and Fierce Life Sciences’ Innovation Awards, Highlight is being used by hospitals in North America to provide peace of mind to staff, patients, and loved ones.

Kinnos is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives.

Job Summary:
The role of the Customer Experience Specialist-Canada is to ensure Highlight technology adoption and utilization at existing and new accounts in Canada, with a focus in Vancouver. This role will help manage implementations, monitor and ensure weekly utilization, build relationships with champions and stakeholders, and be an on-site resource in the respective geography.

Key job responsibilities include:

- Lead account management of day-to-day activities at multiple healthcare sites
- Lead activities including observation cleans, in-servicing, rounding, troubleshooting, training, and developing account champions
- Manage account utilization, staff training, and weekly rounding support/communication with a major Health Authority
- Build relationships and develop site leads and stakeholders at each facility
- Continuously enforce the essential benefits of the technology to direct users and to key stakeholders
- Manage new pilots/implementations at acute and non-acute healthcare facilities in respective geography
- Assist with data collection to help support the ROI model

Job dimensions include weekly on-site support/reporting of utilization at facilities, weekly meetings with site leads, weekly communication and meetings with Kinnos’ commercial team, and continuous training + launch of new facilities and products in Canada.

Minimum 5-8 years in Sales, Business Development in Medical Device / Infection Prevention Sales
- Experience in whole-house practice change highly preferred
- Experience with Quality/IP/EVS highly preferred
- Experience in building a market with a novel technology
- Located in and willing to travel across BC

Bachelor's Degree in Business or medical sciences field

~40%, willing to travel in BC and rural surrounding areas, daily on-site at accounts

Pay: $100,000.00-$125,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- hospital customer experience/sales: 5 years (required)

Work Location: In person

Application deadline: 2024-05-17

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