Customer Experience Specialist

3 weeks ago


Vancouver BC, Canada T-Net British Columbia Full time

We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager to spend as much of your day as you can helping them be successful. You not only have the technical chops but also have mastered the art of customer experience to deliver on onboarding sessions as part of a customer's full life cycle. Our Customer Enablement team is hyper-focused on providing exceptional onboarding and customer experience through our customers' lifecycles. Conducting daily live strategy and training sessions, engaging attendees with internal tools such as Zoom video, CSAT and Salesforce;
Owning customer account health with Clio's suite of products, mitigating risk through proactive churn prevention;
Contributing regularly to our customer-facing knowledge base [Help Center];
Partnering with other members of the Customer Enablement and Tech Esc teams to develop processes around the design, development, extraction and training activities;
Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate.
Experience with Salesforce or other SaaS tools.
Proven track record in a dynamic startup environment.
Bachelor's degree or equivalent experience.
We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.
The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. Post your resume on T-Net and let employers come to you .
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