Bilingual Customer Experience Specialist

4 weeks ago

Vancouver, Canada Air Canada Full time

**Description**

**Location**: Vancouver, BC, Canada (On-site)
**Starting Salary**:$17.00/hour
**Branch**:Airports North America
**Category**: Unionized (UNIFOR)
**Job type**: Full-Time

The opportunity

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.

If you're enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

What your day-to-day looks like

As a Customer Experience Specialist at Vancouver airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:

- Conduct customer check-in, and prepare and issue boarding passes
- Assist pre-boarding customers and provide information on flight schedules and routes
- Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims Active movement throughout the airport to attend to the assigned work area

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service.
- Choose how you'd work with us. We have both full-time and part-time opportunities available
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential.

**Qualifications**

Skills and experience required
- Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
- Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
- Ability to walk long distances and stand for long periods
- Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
- The ability to work within strict timelines in order to maintain on-time performance
- Ability to adhere to Air Canada's attendance and grooming standards
- Previous customer service experience with strong interpersonal skills
- Excellent communication and teamwork skills
- Strong ability to solve problems and find solutions, in line with the guidelines and policies
- Safety and security conscious
- Eligible to work in Canada Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

Linguistic Requirements

Let your career take flight

Don't miss out on this exciting opportunity to be a part of the growth and expansion of Canada's largest airline. Come onboard with us and watch your career take flight.

APPLY NOW

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

  • Customer Experience Specialist

    1 week ago

    Vancouver, Canada Fresh Tracks Canada Full time

    At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences. We believe in keeping our customers front and center in everything we do; in fact, **focus on serving our customers** is one...

  • Customer Relations Specialist

    2 weeks ago

    North Vancouver, Canada Circular Materials Full time

    **Customer Relations Specialist (Bilingual)** **Purpose of Position**: The Customer Relations Specialist role is the primary liaison between residents and collectors and processors who partner with Circular Materials. This is a newly created position which will respond to inquires to support the services provided under the common collection system and...

  • Recruitment Specialist

    1 week ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 week ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    3 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    3 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    3 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Bilingual Guest Experience Centre Consultant

    1 week ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Vancouver Foodie Tours Full time

    **Customer Experience Specialist** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We...

  • Customer Experience Specialist

    2 months ago

    Vancouver, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to...

  • Customer Experience Specialist

    3 days ago

    Vancouver, Canada Melanie Auld Jewelry Full time

    **Description**: Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a...

  • Customer Experience Specialist

    1 day ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we’re seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer’s experience**. This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and...

  • Customer Experience Specialist

    9 hours ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we're seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer's experience**. This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and...

  • Customer Experience Specialist

    2 months ago

    Vancouver, Canada Kinnos Full time

    **About us** Founded in response to the West Africa Ebola outbreak, Kinnos (Brooklyn, NY) is revolutionizing the practice of how disinfectants are applied to create a safer and cleaner world for everyone. Its flagship product, Highlight, is a patented, hospital-grade color additive platform combined with existing disinfectants that has been shown in...

  • Bilingual Onboarding Specialist

    4 days ago

    Vancouver, Canada Intiveo Full time

    **Bilingual Onboarding Specialist (FR/EN)**: We're looking for a new Bilingual (French/English) Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. You will be a part of our Customer Onboarding team, reporting to the Manager of...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Vancouver, Canada Notified Full time

    The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both...

  • Bilingual Customer Support Specialist

    3 days ago

    Vancouver, Canada Notified Full time

    The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both...

  • Customer Success Specialist

    1 week ago

    Vancouver, Canada Micromine Full time

    **Customer Success Specialist** **About Us** Founded 36 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites and...

  • Customer Experience Specialist

    1 week ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Customer Experience Specialist

    5 days ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...