Csr (Customer Service Representative)

3 weeks ago


Lachine, Canada Laboval Inc. Full time

Description de tâche / Job description

Titre/Title : Service Clients / Customer service

Horaire de Travail/ Working hours: Minimum de 40 heures par semaine / At least 40 hours per week.

The primary role of the Customer Service Representative is to provide outstanding service acting as a primary point of contact for clients/ suppliers regarding orders and products. She/He will provide callers with thorough service that builds relationships, resolves issues and increases overall satisfaction in the client’s needs. The Customer service will liaise between customers and cross-functional internal teams to ensure a timely and successful delivery of products.

Responsabilité, mais sans se limiter à / Duties, but not limited to:

- Act as a liaison between Laboval and suppliers/ clients in managing their account with respect to orders, shipping errors, returns and general enquiries
- Screen orders for discrepancies while communicating them to customers prior to processing the orders
- Process orders accurately and in a timely manner
- Act as CNESST representative or a designated employee (to act on Laboval Inc’s bhalf with the CNESST and to exercise a right of access to Laboval’s file concerning its classification and contribution and to the files relating to the imputation of the cost of the benefits as well as a right of access to the employment injury files the employer themselves may access)
- Receive and resolve customer/ suppliers’ complaints in a timely and satisfactory manner
- Conduct outbound calls as required to communicate promotions or follow-ups
- Recognize and promptly escalate critical issues to her/his supervisor
- Perform functions as stipulated on procedures and support other job functions as required
- Take the extra mile to engage customers
- Extensive use of Microsoft Outlook and web related functions
- Maintain mailboxes and respond to all inquiries, including inquiries about products, staff changes, and more.
- Reading, understanding and following the required SOPs assigned by QA department.
- Understanding the GMP and regulatory environment.
- Reporting - Compile up
- to-date information for internal staff; reports may include sales reporting, backorders, inventory position, etc.
- Prepare shipping and tracing information to customers as required
- Answer/route telephone calls, greet visitors, schedule meetings and other clerical duties as directed by Supervisor
- Proceed with the sample reception process and follow up.
- Assist with invoicing system and CoA documents archiving.
- Assist with the Quality Director with any other assigned tasks.

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lachine, QC H8T 2V5: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-08



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