Customer Service Representative

4 weeks ago


Lachine, Canada RotoPrecision Inc. Full time

**Customer Service Representative / Inside Sales (Lachine, QC)**

Established in 1958, RotoPrecision Inc. is a privately held Industrial Distribution company based in Mississauga, Ontario with branch offices and stocking locations in Toronto, Montreal and Vancouver. RotoPrecision is the exclusive Canadian representative for numerous world-class manufacturers of precision-engineered components including high precision bearings, linear motion products, gearboxes, motors and shaft collars/couplings.

**Primary Responsibilities**
- To execute RotoPrecision’s corporate mission of delivering “the perfect customer experience in the markets it serves”
- To foster sustainable relationships of trust with all stakeholders through open and interactive communication.
- To respond promptly to customer inquiries and to capture perfectly all customer order specifications including product details and commercial terms;
- To prepare and submit quotations and order acknowledgements while working closely with principal vendors to ensure that customer specifications are conveyed fully and accurately;
- To promptly inform customers of any changes to the agreed commercial and product terms;
- To use reporting tools and to ensure that customers inquiries and orders will meet their expectations.

**Continued /2**

**Qualifications**
- Resourcefulness and positive attitude;
- Strong attention to detail and follow-up;
- Customer service orientation;
- Ability to meet deadlines independently and as a team in a fast-paced environment;
- Excellent organizational and documentation skills;
- Strong oral and written communication skills in English and French;
- Proficiency in MSOffice Applications (Word, Excel);
- Ability to learn our ERP and CRM systems.

**Compensation**

This position is full-time with a salary range of $42,000 to $48,000 depending on experience. In addition to a competitive salary, RotoPrecision offers an industry standard benefits package, paid vacation and a bonus structure. Working hours are Monday to Friday, 8AM - 5PM.

**Salary**: $42,000.00-$48,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Lachine, QC H8T 1B3 (required)

Work Location: In person



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