Windows Technical Analyst

3 months ago

Victoria, Canada MYRA Systems Full time

Windows Technical Analyst (103)


All submissions must include both a cover letter and resume. Only those candidates selected for an interview will be contacted. Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate WindowsTechnical Analyst in the subject line.


Accepting resumes in confidence until: Position Filled


Location: Victoria, or remote anywhere on Vancouver Island


Salary: $64,000 a year


Position: Full Time


Are you looking to work with technology and live on Vancouver Island? Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most importantly, do you want to work with a team of like-minded people?


If your answer is yes, you sound like a fit for team MYRA

​

We are MYRA Systems, and for 40+ years, we have provided information technology (IT) solutions and technology infrastructure to our customers in the region.

​

We specialize in supporting our clients in Microsoft Windows, Azure/M365, networks, Linux, cloud computing, and related technologies. For more information, visit us at www.myra.com.

​

We are building our hard-working team with the addition of a Windows Technical Analyst in our Victoria office, or on Vancouver Island.


Role Overview:

As a Technical Analyst, you will be responsible for offering technical assistance and support to our customers, ensuring prompt resolution of IT-related issues. This role requires a proactive individual with a passion for technology, excellent written and verbal communication skills, and a commitment to delivering outstanding customer service. As the customer’s first point of contact you are responsible for retaining and enhancing MYRA’s strong customer relationships.

​

Key Responsibilities:

  • Provide first-line support and troubleshooting for hardware, software, and network-related issues.
  • Respond to inquiries via phone, email, or ticketing system in a timely and professional manner.
  • Assist in the setup, configuration, and maintenance of various applications including MS Office, Multi-Factor Authentication (MFA), Client VPNs, printers, etc.
  • Collaborate with senior technicians and Service Delivery Managers to escalate complex issues and ensure swift resolution.
  • Document all support interactions and resolutions quickly and accurately within the ticketing system.
  • Assist in maintaining Service Level Agreement (SLA) compliance by addressing issues within established timelines.


MinimumRequirements:

  • Minimum 3-years previous experience or knowledge of helpdesk operations and procedures.
  • Must be fluent in English and Spanish
  • Familiarity with Service Level Agreements (SLAs) and adherence to ticketing systems.
  • Proficiency in supporting a broad range of applications, such as MS Office suite, MFA, Client VPN connectivity, printer configurations and Microsoft Windows troubleshooting.
  • Proficiency using ConnectWise Manage PSA
  • ITIL 4 Foundation Certification
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • A proactive and self-motivated attitude towards learning new technologies and processes.


Nice to Have:

  • Relevant certifications or coursework in IT-related fields.
  • Experience with additional operating systems beyond Microsoft Windows.


In this position you will have the opportunity to:


  • Develop both professional and technical skills
  • Receive on the job as well as formal training
  • Work with a variety of highly skilled IT technical specialists


You should apply if:


  • You currently meet the minimum requirements for this position including current residency on Vancouver Island.
  • You can work effectively with Service Delivery Managers, Project Managers and Technicians and be self-directed for a wide variety of assignments and projects
  • You like change and to be constantly learning
  • You like meeting customers and can represent the company and your own knowledge both in person and on paper clearly, concisely and with respect
  • You are able to travel to MYRA customers located throughout Vancouver Island and broader BC.


Please note – some of MYRA’s customers require our team members to be fully vaccinated to provide support.


All submissions must include your cover letter outlining how you meet the capabilities listed as "Requirements".


  1. Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate Windows Technical Analyst in the subject line. Resumes will be accepted in confidence until position filled.

  • Windows Technical Analyst

    3 months ago

    Victoria, Canada MYRA Systems Full time

    Windows Technical Analyst (103)All submissions must include both a cover letter and resume. Only those candidates selected for an interview will be contacted. Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate WindowsTechnical Analyst in the subject line.Accepting resumes in confidence until: Position...

  • Windows Technical Analyst

    3 months ago

    Victoria, Canada MYRA Systems Full time

    Windows Technical Analyst (103)All submissions must include both a cover letter and resume. Only those candidates selected for an interview will be contacted. Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate WindowsTechnical Analyst in the subject line.Accepting resumes in confidence until: Position...

  • Windows Technical Analyst

    2 weeks ago

    Victoria, BC, Canada MYRA Systems Full time

    Windows Technical Analyst (103) All submissions must include both a cover letter and resume. Only those candidates selected for an interview will be contacted. Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate WindowsTechnical Analyst in the subject line. Accepting resumes in confidence until: Position...

  • Windows Technical Analyst

    2 weeks ago

    Victoria, BC, Canada MYRA Systems Full time €64,000

    Windows Technical Analyst (103) All submissions must include both a cover letter and resume. Only those candidates selected for an interview will be contacted. Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate WindowsTechnical Analyst in the subject line. Accepting resumes in confidence until: Position...

  • Intermediate Technical Analyst, Windows

    3 months ago

    Victoria, Canada BC Ferries Full time

    **INTERMEDIATE TECHNICAL ANALYST, WINDOWS** Victoria **The Opportunity** **What you bring to the team** You have a Degree or Diploma in Computer Science or an IT-related discipline. In addition you have Microsoft certification (MCSA, MCSE, and MCITP). VMware certification is highly desirable. You are highly collaborative, have excellent interpersonal,...

  • Windows Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada MYRA Systems Full time

    Job OverviewWe are seeking a skilled Windows Technical Analyst to join our team at MYRA Systems in Victoria, or on Vancouver Island. This is an excellent opportunity for a proactive individual with a passion for technology and excellent communication skills to provide technical assistance and support to our customers.About the RoleProvide first-line support...

  • Technical Analyst

    6 months ago

    Victoria, Canada MYRA Systems Full time

    **Accepting resumes until**:Position Filled **Location**: Victoria, BC (hybrid) or remote anywhere in British Columbia **Salary**: $85,000 - $110,000 a year **Position**: Full Time or Contract will be considered - Are you looking to work with technology and live on Vancouver Island? Do you LOVE technology? Do you want to be challenged, but not...

  • Intermediate Technical Analyst, Field Technical

    6 months ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST, FIELD TECHNICAL SERVICES** 12-month Term Victoria You are a customer-focused team player responsible for providing quality customer service. As a member of the field technical services team, you follow best practice Service Management methodologies in order to support, maintain and operate the end-user...

  • Intermediate Technical Analyst, Server

    7 months ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST, SERVER** Victoria As a member of the technology infrastructure team, you are responsible for managing a complex virtualised Windows server environment and storage infrastructure. You have experience building, maintaining and providing support for enterprise level server and storage environments across...

  • Windows Technical Solutions Specialist

    2 weeks ago

    Victoria, British Columbia, Canada MYRA Systems Full time

    About MYRA Systems">MYRA Systems is a reputable provider of information technology (IT) solutions and infrastructure to clients in the region.">Job Overview">We are seeking a skilled Windows Technical Solutions Specialist to join our team in Victoria, or on Vancouver Island.">This role requires a proactive individual with a passion for technology, excellent...

  • Project Analyst, It

    2 months ago

    Victoria, Canada Think Communications Full time

    Think Communications, a leading business systems strategy and integration company for small to medium-sized businesses is seeking an additional IT professional to join our Professional Services Team as an IT Project Analyst. Operating from Victoria, BC, Think Communications offers a variety of technical solutions to clients with a goal of providing clients...

  • Desktop Support Analyst

    3 months ago

    Victoria, Canada University of Victoria Full time

    Organizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date- 15 October 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $62,989.00 - $81,896.00- Additional Posting Information- N/A-...

  • Policy Analyst

    5 days ago

    Victoria, Canada BC Energy Regulator Full time

    **Classification**:Grid 24, BCGEU Membership **Office Location**:Victoria or Fort St John or Kelowna **Salary**:$76,313.27- $86,898.73 - Permanent Full-Time, based on a 35-hour work week. - An additional 10.75% Job Family Market Multiplier will be added to the posted salary. _ - An additional 3% Location Allowance will be added to posted salary for...

  • Intermediate Technical Functional Analyst

    6 months ago

    Victoria, Canada BC Ferries Full time

    **INTERMEDIATE TECHNICAL FUNCTIONAL ANALYST (FINANCE)** **Information Technology** Greater Victoria or Vancouver Lower Mainland **The opportunity** You conduct detailed functional analysis of business processes within the Oracle EBS modules, such as Finance, Procurement and Project Accounting, and recommend solutions to optimize system functionality and...

  • Technical Support Analyst

    6 months ago

    Victoria, Canada Blackman Support Services Ltd. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: 5 years or more **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...

  • Technical Support Analyst

    3 months ago

    Victoria, Canada Blackman Support Services Ltd. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - No degree, certificate or diploma **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • IT Project Analyst

    6 months ago

    Victoria, Canada Think Communications Full time

    Think Communications, a leading business systems strategy and integration company for small to medium-sized businesses is seeking an additional IT professional to join our Professional Services Team as an **IT Project Analyst**. Headquartered in Winnipeg, our organization offers a variety of technical solutions to clients so that they make work smarter, not...

  • Intermediate Technical Analyst, Networks

    3 months ago

    Victoria, Canada BC Ferries Full time

    Job Description: **Intermediate Technical Analyst, Network** Information Technology Victoria As a key member of the technology team, you are responsible for managing and supporting all aspects of a complex and diverse infrastructure which includes the wired and wireless data network for our ship board and land based networks. You work with other team...

  • Intermediate Technical Analyst, Service Desk

    6 months ago

    Victoria, Canada BC Ferries Full time

    Job Description: **INTERMEDIATE TECHNICAL ANALYST, IT SERVICE DESK** **12-month Term** **Victoria** You are self-motivated, your passion is problem solving, and your goal is achieving high customer satisfaction. In a role that is key to the efficient operation of a high-volume IT Service Desk, you are responsible for providing first tier support to the...

  • Desktop Support Analyst

    4 months ago

    Victoria, Canada University of Victoria Full time

    Organizational Unit- University of Victoria -> VP Finance and Operations -> University Systems- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date- 29 August 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $62,989.00 - $81,896.00- Additional Posting Information- -...