Client Experience Specialist

3 months ago


Cambridge, Canada Yellow Goat Design Inc Full time

**Yellow Goat Design is seeking a full-time experienced Client Liaison Specialist to manage all YGD projects in the production phase from a client-facing standpoint. This role functions as a liaison between the YGD production team and the client.**

**Responsibilities will include**:
Managing client expectations from the design phase through production from a client-facing standpoint;
Daily/constant communication with YGD’s Illumination studio team to discuss project status, next steps and action items;
Following up with clients regularly when we need to obtain information in order to move forward with a project;
Scheduling, hosting, and taking notes on calls between client and YGD project team and distributing meeting minutes;
Resolving conflicts/proposing solutions quickly when issues arise;
Providing a very high level of service to client to foster and maintain strong client relationships that YGD has built;
Communication with the YGD sales/design development team when issues arise to strategically plan solutions together.

**Skill Requirements**:
Strong communication skills (written and verbal);
Strong problem-solving and critical thinking skills;
Detail oriented.

Courteous with a strong service mindset;
Strong organizational and multi-tasking skills;
Ability to adapt and react to unexpected situations;
Efficiency, time management, and self-motivation;
Positive and upbeat personality;
Ability to manage and interact with many client types, knowledge levels, and personalities (FF&E purchaser, general contractor, electrical contractor, electrical distributor, interior designer, architect, lighting designer, client project manager, developer/owner, etc.)

**Qualifications**:
College Diploma, Bachelor of Design, Certificate, or University Degree in Architecture, Interior Design, Industrial Design, Architectural Technology, or Lighting Design, minimum 5 years consecutive work experience.

Experience working as an intermediate or senior Client Liaison for FF&E or A&D product manufacturers, or

Experience working as an intermediate or senior Project Manager, Assistant Project Manager, or Project Coordinator in an A&D related role.

**Job Types**: Full-time, Permanent

Pay: $73,736.50-$110,000.50 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person



  • Cambridge, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Client Experience Specialist to join our team at beBee Professionals in Cambridge, Canada. In this role, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate information...


  • Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Cambridge, ON** **Compensation: $55,000 per...


  • Cambridge, Ontario, Canada Todd O'Donnell Insurance Agency Full time

    About the Role:We are seeking a highly organized and resourceful Customer Success Specialist to join our team at the Todd O'Donnell Insurance Agency. As the friendly face and confident voice of our office, you will handle the essential day-to-day client interactions that allow our agents and sales team to focus on growing the business. Your primary...


  • Cambridge, Ontario, Canada Cowan Insurance Group Full time

    Job SummaryWe are seeking a highly skilled Client Support Specialist to join our team at Cowan Insurance Group. As a Client Support Specialist, you will be responsible for delivering exceptional customer service to our personal insurance customers and insurance markets.Key ResponsibilitiesReview and process renewals in our broker management system EpicQuote...


  • Cambridge, Ontario, Canada Cowan Insurance Group Full time

    Job SummaryWe are seeking a highly skilled Client Support Specialist to join our team at Cowan Insurance Group. As a Client Support Specialist, you will be responsible for delivering outstanding customer service in a fast-paced environment. You will be a strong communicator, able to work independently and as part of a team, and be self-motivated to meet...


  • Cambridge, Canada University of Waterloo Full time

    Overview: The Client Support Specialist provides a wide range of direct services and support to faculty, staff and students in their use of the electronic workspace at the School of Architecture. The Client Support Specialist is responsible for providing services, support, consulting, training and communication services to clients at the School of...


  • Cambridge, Ontario, Canada Cambridge Elevating Inc. Full time

    Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Client Care Specialist. In this role, you will be responsible for providing exceptional customer service, coordinating with internal teams, and ensuring smooth and efficient follow-up with clients.Key Responsibilities:1. Communicate with clients to discuss...


  • Cambridge, Ontario, Canada Cowan Insurance Group Full time

    About This Role:We're seeking an experienced Client Support Specialist to join our team at Cowan Insurance Group. As a key member of our team, you will provide exceptional customer service to our personal insurance customers and insurance markets by managing our policy renewal processes, ensuring service standards are being met.Responsibilities:Review and...


  • Cambridge, Ontario, Canada CB Canada Full time

    Customer Experience SpecialistAt CB Canada, we are seeking a skilled Bilingual Customer Service Representative to join our team. This role is responsible for providing exceptional customer service and helping to elevate customer experiences. Key Responsibilities:Work closely with internal stakeholders to enhance customer experiencesUse gathered information...


  • Cambridge, Ontario, Canada beBee Professionals Full time

    beBee Professionals is looking for a Relationship Development Specialist to manage client relationships, provide customer service, and ensure customer satisfaction.The successful candidate will have excellent communication and interpersonal skills, as well as a strong customer service background and experience in customer relationship management,...


  • Cambridge, Ontario, Canada Cowan Insurance Group Full time

    Job Title: Client SupportWe are seeking a highly motivated and organized Client Support professional to join our team at Cowan Insurance Group. As a Client Support specialist, you will be responsible for providing exceptional customer service to our personal insurance customers and insurance markets.Key Responsibilities:Review and process renewals in our...


  • Cambridge, Ontario, Canada Cowan Insurance Group Full time

    Job Title: Client SupportWe are seeking a highly motivated and organized Client Support professional to join our team at Cowan Insurance Group. As a Client Support specialist, you will be responsible for providing exceptional customer service to our personal insurance customers and insurance markets.Key Responsibilities:Review and process renewals in our...


  • Cambridge, Canada Sephora Full time

    **Job ID**: 229719 **Store Name/Number**: ON-Cambridge Centre (1616) **Address**: 355 Hespeler Road, Cambridge, ON N1R 6B3, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing service,...


  • Cambridge, Ontario, Canada pt Health Full time

    At pt Health, we're dedicated to enriching the health of Canadians through collaborative care. As an Occupational Therapist, you'll play a key role in helping clients achieve their goals and improve their quality of life. As a client care specialist, you'll work closely with our interdisciplinary team to deliver holistic care that addresses the unique needs...


  • Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2200 Eagle Street North, Cambridge, ON** - **_No...


  • Cambridge, Canada CloudStorm Ventures Full time

    EDGEauditor streamlines guest services and minimizes risk for ski resorts by enabling them to keep all their records in a single digital space. Event Caddy is an all-in-one golf tournament management software company that helps charitable and corporate event organizers promote, manage, and run their events through easy-to-use software. Both companies are...


  • Cambridge, Canada Nu-Era Logistics Inc Full time

    About NUERA: NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our...

  • Optical Specialist

    4 weeks ago


    Cambridge, Ontario, Canada Lens & Frames Optical Inc. Full time

    Job Title: Optical SpecialistWe are seeking an experienced Optical Specialist to join our team at Lens & Frames Optical Inc.Job Summary:The Optical Specialist will be responsible for providing exceptional customer service, assisting clients in selecting eyeglasses, and performing various tasks related to eyewear and contact lenses.Key Responsibilities:Obtain...

  • Optical Specialist

    4 weeks ago


    Cambridge, Ontario, Canada Lens & Frames Optical Inc. Full time

    Job Title: Optical SpecialistWe are seeking an experienced Optical Specialist to join our team at Lens & Frames Optical Inc.Job Summary:The Optical Specialist will be responsible for providing exceptional customer service, assisting clients in selecting eyeglasses, and performing various tasks related to eyewear and contact lenses.Key Responsibilities:Obtain...

  • Optical Specialist

    4 weeks ago


    Cambridge, Ontario, Canada Lens & Frames Optical Inc. Full time

    Job Title: Optical SpecialistWe are seeking an experienced Optical Specialist to join our team at Lens & Frames Optical Inc.Job Summary:The Optical Specialist will be responsible for providing exceptional customer service, dispensing eyeglasses and contact lenses, and ensuring a seamless shopping experience for our clients.Key Responsibilities:Obtain...