Ehealth Registries Customer Service Representative
6 months ago
**Employment Type**: SGEU Term 9 months or more**Location(s)**: SK-Rgna-Regina**Salary Range**: $20.610 - $25.826 Hourly**Who is eHealth Saskatchewan?**
We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.
We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records.
Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
**About the role**
**Typical daily duties**
- Verbal and written communications, compilation of data or reports drawing from paper and electronic records to enter, amend and retrieve data from databases.
**What we are looking for**:
Typically the knowledge required for this position is obtained through education in a related field of study and/or working in a customer service or related environment, supplemented with data entry experience.
**You will have knowledge of**:
- confidentiality policies and practices to ensure all sensitive materials are kept confidential;
- office and/or administrative processes, procedures and protocols;
- time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
- conflict resolution and customer service principles and practices to respond appropriately to customers and stakeholders who may be unhappy with the information they are receiving.
- money handling processes and procedures.
**You will have the ability to**:
- actively listen and provide clear, concise and accurate information and/or explanations both verbally or in writing;
- communicate effectively in the English language both verbally and in writing.
- independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions;
- identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
- work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met;
- identify issues, concerns or problems, consider various options and determine appropriate course of action in a timely and accurate manner;
**You will be**:
- tactful and discreet in dealing with confidential client information
- focused, motivated, and service oriented in order to meet client needs through timely and conscientious service delivery
- thorough and attentive to detail to ensure quality work; and
- flexible and adaptable to respond to changing priorities and deadlines.
**Competencies**
**Communication**
- Ability to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and co-workers.
**Oral Communication Skills**
- Ability to listen, accurately comprehend and orally respond to inquiries from clients, other agencies or the general public and/or relay information, directions or questions in person or over the phone in an accurate, clear, concise and courteous manner.
**Leadership**
- Ability to clearly and concisely share information with others to enhance their working knowledge on items such as policies, programs, procedures and computer operations.
**Problem Solving**
- Ability to identify, clarify and analyze relevant issues, concerns or problems in order to provide options/recommendations and/or to implement solutions in a timely f
-
Ehealth Registries Customer Service Representative
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $20.610 - $25.826 Hourly**Who is eHealth Saskatchewan?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization...
-
Health Registries Customer Service Representative
7 months ago
Regina, Canada eHealth Saskatchewan Full time**Who is eHealth Saskatchewan?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This...
-
Manager, Registries
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $7,755 - $10,079 Monthly**Why eHealth?** - We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only...
-
Assistant Manager, Provider Services
3 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Non-Perm Out-of-Scope**Location(s)**: SK-Rgna-Regina**Salary Range**: $7,049 - $9,165 Monthly**Who is eHealth?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. A large and complex organization, eHealth is comprised of 30+ clinical and...
-
Vice President, Digital Services
3 weeks ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $11,355 - $14,760 Monthly**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only...
-
Jr. Service Desk Analyst
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...
-
Manager of Contracts
2 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $7,755 - $10,079 Monthly**Who is eHealth?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical...
-
Director, Procurement Services
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $8,531 - $11,088 Monthly**Why eHealth?** - We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only...
-
Purchasing & Logistics Coordinator
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $25.960-$32.533 Hourly**Why eHealth** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going...
-
Purchasing & Logistics Coordinator
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type***: Permanent Full-time**Location(s)***: SK-Rgna-Regina**Salary Range***: $25.960-$32.533 Hourly**Why eHealth** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only...
-
Knowledgebase Analyst
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...
-
Jr Knowledgebase Analyst
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...
-
Deskside Analyst I
4 weeks ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $32.697-$39.809 Hourly**Salary Supplement**: included in hourly salary range (in-scope)**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we...
-
Deskside Analyst I
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type***: Permanent Full-time**Location(s)***: SK-Rgna-Regina**Salary Range***: $32.697-$39.809 Hourly**Salary Supplement***: included in hourly salary range (in-scope)**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector,...
-
Deskside Analyst I
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $32.697-$39.809 Hourly**Salary Supplement**: included in hourly salary range (in-scope)**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we...
-
Manager, Business Intelligence Services
4 weeks ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina SK-Stoon-Saskatoon**Salary Range**: $7,755 - $10,079 Monthly**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our...
-
Manager, Business Continuity
2 weeks ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $7,755 - $10,079 Monthly**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only...
-
Database Administrator
6 months ago
Regina, Canada eHealth Saskatchewan Full time**Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology and citizen services. Our vision is: “Connected healthcare, accessible to everyone, everywhere.” Our mission is: “We collaborate to transform healthcare through the use of information and innovative...
-
Junior Accounting Services Analyst
1 month ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $24.037 - $30.124 Hourly**Who is eHealth?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a...
-
Junior Accounting Services Analyst
3 months ago
Regina, Canada eHealth Saskatchewan Full time**Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $24.037 - $30.124 Hourly**Who is eHealth?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. A large and complex organization, eHealth is comprised of 30+ clinical and...
