Customer Experience Advocate Bilingual

4 weeks ago

Toronto, Canada GM Financial Full time

Overview:
The Customer Experience Advocate is responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties. The Advocate must maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries. This team member is responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions. This position is responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention. Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner. These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.

**Responsibilities**:

- Provide excellent internal and external customer and dealer service via multi-channel requests focusing on first contact resolution.
- Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
- Ensure integrity of customer information by following established policies and procedures, including compliance with
- Provincial and Federal agencies.
- Contribute to the company’s operating results by utilizing effective communication skills to resolve customer inquiries and
- deficiencies and effectively utilize payment resources.
- Schedule the appropriate account follow up to ensure customer expectations are met and the highest level of satisfaction is
- delivered.
- Receive and make outbound calls and account follow up to ensure service levels, account resolution, and timely processing of
- customer requests.
- Proactively influence customers through marketing campaigns and other strategic initiatives by promoting GMF, GM and third
- party products to generate revenue and promote brand loyalty.
- Fully versed in lease end options to inform lessees and dealers of contractual obligations, policies and procedures related to
- account termination and disposal.
- Act as a liaison between dealers and customers to foster and enhance communications and maximize the overall customer and dealer experience.
- Facilitate interdepartmental communication to ensure timely and customer centric resolution of customer and Dealer issues.

Qualifications:
**Knowledge**
- Fluent in English and French
- Strong verbal and written communication skills in English and French
- Knowledge of credit and debit processing in financial or banking environment
- Knowledge of GM Financials core business functions, policies and procedures
- Knowledge of the end of lease process, center business functions, policies, and procedures
- Knowledge of repossession, remarketing and TOE procedures
- Knowledge of financial services and/or banking customer service systems
- Working knowledge of computers and the ability to follow Provincial and Federal guidelines
- Good time management skills
- Ability to interpret debit and credit transactions demonstrating moderate mathematical and accounting skills
- Accurate typing and data entry skills
- Ability to handle multiple tasks and deadlines
- Ability to be successful in a fast-paced call center environment
- Excellent customer service skills
- Detail oriented with good organizational and prioritization skills
- Ability to build and maintain effective working relationships
- Self-motivated and able to work with mínimal supervision while actively participating in a team environment

**Education**
- Secondary School required
- Bachelors preferred

**Experience**
- 0-2 Years in Customer Service experience required.

**Work Requirements**
- Hybrid Schedule in Toronto Office (Subject to change)

LI-AV1

LI-JR1

  • Customer Experience Advocate

    3 days ago

    Toronto, Ontario, Canada GM Financial Full time

    Job:Customer Experience Advocate Bilingual-CDN.***Overview:The Customer Experience Advocate is responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments, and other third parties. The Advocate must maintain business knowledge related to auto...

  • Customer Experience Advocate Bilingual

    3 days ago

    Toronto, Ontario, Canada GM Financial Full time

    Overview:The Customer Experience Advocate is responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties. The Advocate must maintain business knowledge related to auto financing, contract information and understand key...

  • Customer Experience Advocate

    2 months ago

    Toronto, Canada Gyro Group Full time

    To ensure optimum customer service, we’re hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive...

  • Customer Experience Advocate

    2 months ago

    Toronto, Canada Gyro Group Full time

    To ensure optimum customer service, we’re hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive...

  • Customer Experience Advocate

    2 weeks ago

    Toronto, Canada Gyro Group Full time

    To ensure optimum customer service, we’re hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive...

  • Customer Experience Advocate

    2 weeks ago

    Toronto, Canada Gyro Group Full time

    To ensure optimum customer service, we’re hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive...

  • Customer Experience Advocate

    1 week ago

    Toronto, Canada Gyro Group Full time

    To ensure optimum customer service, we’re hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive...

  • Customer Experience Advocate

    2 months ago

    Toronto, Canada Gyro Group Full time

    To ensure optimum customer service, we’re hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive...

  • Customer Experience Advocate

    2 weeks ago

    Toronto, Canada Gyro Group Full time

    To ensure optimum customer service, we’re hiring a **Customer Service Advocate** to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive...

  • Customer Experience Advocate Bilingual-cdn

    2 weeks ago

    Toronto, Canada GM Financial Full time

    Overview: The Customer Experience Advocate is responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties. The Advocate must maintain business knowledge related to auto financing, contract information and understand key...

  • Customer Experience Advocate

    3 days ago

    Toronto, Ontario, Canada Gyro Group Full time

    To ensure optimum customer service, we're hiring a Customer Service Advocate to work one-on-one with our clients. Your job will consist of greeting clients, completing a walk around of the vehicle, preparing service estimates, administration function, documenting correspondence. We offer in-house training and support as well as competitive compensation.The...

  • Customer Care Advocate, Bilingual

    2 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Supervisor, Customer Relations, the Customer Care Advocate, is responsible for providing an effective and proficient response to incoming passenger inquiries through our website, with a focus on timely case resolution and customer satisfaction. The goal of the Customer Care Advocate is to retain passengers by delivering...

  • Bilingual Enterprise Customer Support Advocate

    2 weeks ago

    Toronto, Canada Hootsuite Full time

    We're looking for Bilingual Enterprise Customer Support Advocate, fluent in French, to help us assist our Enterprise clients with prompt, friendly and accurate help through any medium or channel. While working with Enterprise customers worldwide, you will communicate in a professional, helpful and engaging tone with a focus on efficiently finding the right...

  • Customer Support Advocate

    2 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The Customer Support Advocate plays a pivotal role in assisting customers and Stations (CSRs) in real-time and upholding the Porter brand's reputation for professionalism and excellence. This position demands effective communication, task prioritization, and collaboration across departments to ensure customer satisfaction and safety. Duties &...

  • Project Manager, Artificial Intelligence

    3 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Req Id: 407636 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Customer Success Advocate

    2 months ago

    Toronto, Canada Givecloud Full time

    As a provider of best-in-class solutions for nonprofits, Givecloud inherits its passion from our customers who are changing the world. Through empathy and innovation we strive to provide our customers with the best and most effective tools that enable them to fulfill their passion for the causes they support. We’re searching for a Customer Success Advocate...

  • Telework Customer Advocate

    3 days ago

    Old Toronto, Ontario, Canada American Income Life Ao - Kekoa Jacobs Full time

    Company Overview: Join a leading insurance provider committed to delivering exceptional customer service and comprehensive coverage to our clients. We prioritize innovation, teamwork, and a client-centric approach in everything we do. Position Summary: We are seeking a dedicated Telework Customer Advocate to join our team remotely. As a Telework Customer...

  • Bilingual (French) Customer Experience Specialist

    2 weeks ago

    Toronto, Canada Manion Wilkins & Associates Full time

    **ABOUT US** We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, we know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it...

  • Customer Advocate Specialist

    4 weeks ago

    Toronto, Canada Marketcircle Full time

    Are you looking for flexibility in a 100% remote environment? How about working for a company that received a 100% employee satisfaction rate last year? Is being detailed-oriented one of your superpowers? Do you take pride in helping customers, enjoy solving problems for customers and like to support and teach others? If so, this role provides just that and...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Toronto, Canada Manion Wilkins & Associates Full time

    **ABOUT US** We’re Manion, a Canadian firm that provides third party benefits administration, payments, and consulting services. Providing solutions to streamline the administration of an organization’s pensions and health benefits, we know how to deliver the highest value. Manion leads the way in web-based plan access and administration, making it...