Customer Success Advocate

2 weeks ago


Toronto, Canada Givecloud Full time

As a provider of best-in-class solutions for nonprofits, Givecloud inherits its passion from our customers who are changing the world. Through empathy and innovation we strive to provide our customers with the best and most effective tools that enable them to fulfill their passion for the causes they support. We’re searching for a Customer Success Advocate who is passionate about providing the best customer experience possible.

Customer Success Advocates are among the most critical team members at Givecloud In this role you’re the first and last lines of defense for our non-profit customers. It’s your job to see the potential in them, set them up for success using our products, serve them as they operate, and advocate for their needs as they grow.

What You’ll Do:

- Onboarding - live onboarding sessions with clients.
- Solution recommendations - you’ll be trained to identify opportunities to help our customers leverage our offerings and features beyond their current usage.
- Knowledge and Content creation
- KB article writing and How-To videos.

What You Bring:

- Technology savvy and eagerness to learn - you don’t need to be a techie.
- Outstanding customer service skills.
- Happy, upbeat and impossibly positive attitude - we want to brighten everyone’s day.
- Great problem-solving skills - when presented with a problem, you’re able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled.
- Organizational skills - you’ll be required to take detailed notes, schedule meetings, navigate deadlines and so on.
- Drive and self-motivation; you’re well-suited to thrive in a remote environment.

Why Work Here?
- We have an amazing culture (high level of trust, asynchronous work, remote-done-right)
- You’ll be heard, valued, and empowered to leave your mark.
- You’ll own your tasks and your success, and even a piece of the company.
- An amazing benefits package and time off philosophy
- Being a virtual team has always been a key component of our work environment, so you can work from home.
- This is a Work from Home / Remote Opportunity_



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