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Customer Advocate Specialist
4 weeks ago
Are you looking for flexibility in a 100% remote environment? How about working for a company that received a 100% employee satisfaction rate last year? Is being detailed-oriented one of your superpowers? Do you take pride in helping customers, enjoy solving problems for customers and like to support and teach others? If so, this role provides just that and much more
We are looking for a self-starter, an excellent writer and a problem solver to join the Customer Advocate Team.
**The Customer Advocate Team**
**Responsibilities include**:
- Responding to questions via live chat, tickets, phone calls and screen shares.
- Ensuring privacy and security practices are followed at all times.
- Helping our customers leverage our products, so they reach their business goals and objectives.
- Understanding our customer's business needs and providing them with workflow suggestions.
- Proactively identifying and raising trends to management.
- Providing our customers with the highest level of customer satisfaction by maintaining a team customer satisfaction rating of 90% or higher.
- Owning your own development through self-reflection, ticket reviews and discussing growth opportunities with your manager in regular 1:1 meetings.
**To be successful you need**:
- 1-2 years of experience.
- A quiet dedicated workspace with a fast & stable internet connection.
- Knowledge of Apple computers, macOS and iOS.
- Strong written communication skills.
- Availability to work full-time, 40 hours per week and on holidays (rotating basis).
- Tech savviness paired with confidence in handling phone calls.
- Ability to navigate more difficult conversations/interactions with professionalism.
- Fast learner and eager to seek out new knowledge.
- An optimistic “can do” attitude.
- Entrepreneurial attitude and growth mindset. You embrace critical questioning, innovation and continuous improvement_._
**BONUS It'd be awesome (but not required)**:
- Zendesk knowledge
- Blog writing or Video editing experience
- B2B SaaS experience and CRM know-how
**Who we are**
- Marketcircle is an equal opportunity employer. We are a fun, supportive and dynamic remote tech company. As long as you have reliable internet you can work from anywhere Though we are remote, we find ways to share some laughs, build camaraderie and enjoy a meal together.
- This is a permanent full-time remote position. We are a Canadian company and we ask that all applicants are located within Canada. We offer paid holidays, paid sick days and a comprehensive compensation package with health benefits. We are looking for people who can support our customers during business hours. We provide equipment, you will just need to provide a quiet work environment, free from distractions and with good internet service. If you are not located in EST but are able to overlap some of your working hours with our 9 am to 5 pm EST working hours, you are encouraged to apply.
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