Warehouse Supervisor

3 months ago

London, Canada Drexel Industries Full time

**Company Description**
Drexel is a true Canadian success story, calling London, Ontario, Canada our home since 2011. We are a family-owned and operated Woman-Owned Business, and we are committed to Sustainability and meeting our own needs without compromising the ability of future generations to meet their own needs.

Drexel is a wholesale distribution and Third-Party Logistics (3PL) service provider specializing in retail, telecommunication, enterprise, government, and manufacturing customers. With a strong core of strategic partners, Drexel connects end users to a myriad of products and services throughout Canada.

Drexel runs on the Entrepreneurial Operating System (EOS). It is the way that our people think, work, support, and communicate as a collaborative team to work towards common goals and drive unified success, all by rowing in the same direction. And with a such strong foundation, the culture at Drexel is built on our shared core values—Innovation, Accountability, Partnerships, Trustworthy, and Excellence. We at Drexel are strongly determined to continuously evolve, exude pride and ownership in our roles, build strong relationships internally and externally, honour our commitments to help each other, and strive to put forth our best effort in all that we do.

If you share our core values and are interested in what Drexel has to offer, we want to connect with you Let us know how you can be part of our team and our culture.

Additional information about Drexel can be found at Drexel.ca.

Reporting to the Operations Manager, the Warehouse Supervisor will be working closely with our Operations Team to work with and provide direction for the warehouse staff for daily functions. The Warehouse Supervisor will be mainly responsible for overseeing various aspects of day-to-day warehouse and operations functions.

**Responsibilities**:

- Oversee all functions for departments and customers including order processing, picking, shipping, receiving, inventory management, quality assurance, and packaging.
- Ensure that all customer or vendor requirements, carrier requirements, Drexel SOP’s, KPI’s, and SLAs are adhered to and met each day. Make decisions, problem solve and communicate with the team and the Operations Manager as needed to accomplish this.
- Schedule, coordinate and direct all staff in fulfilling daily workload.
- Supervise staff including training, coaching, and assisting in HR functions.
- Collect and prepare information for reporting. Monitor results and provide, with insights, to Management team.
- Communicate regularly with customers providing clear and professional contact point and solutions.
- Develop and encourage a positive and safety conscious work environment, ensuring company and government regulations are adhered to.
- Attend and participate in daily planning meetings with customers and Management team.
- Generate and provide quotes for packaging jobs.
- Coordinate equipment and building cleanliness and maintenance.
- Coordinate and track waste disposal and supplies procurement.
- Work with other Department Leads to flex resources as needed.
- Perform and support daily duties, alongside team, as required.
- Other duties as required.

**Qualifications**
- Minimum of 3 years of supervisory experience in a warehouse environment focused on wholesale, 3PL supply chain, and/or order fulfillment.
- Experience working in a GDP-certified food grade facility.
- Experience with inventory counting programs. Must be able to train new employees.
- Strong proficiency and working knowledge with WMS/ERP systems (Manhattan, Microsoft Dynamics NAV, JOLT, Extensiv). Must be able to train new employees.
- Strong computer skills with MS Office (particularly Excel) and Label making software (bartender).
- Experience in implementing Lean principles.
- Experience in implementing and writing SOP’s, work instructions, and KPI’s.
- Critical thinking and problem-solving skills.
- Strong customer service skills.
- Forklift experience, with both reach and counterbalance. Must be able to train new employees.

**Additional Information** Job Location**

**What Drexel offers you as a team member**:

- Employee discounts
- Group benefits program including Life Insurance, Accidental Death & Dismemberment, Long Term Disability (LTD), Critical Illness, Extended Health (e.g., prescription drugs and paramedical services like massage therapy and chiropractors), Dental, Vision Care, and Employee & Family Assistance Program
- Paid time-off
- GoodLife Fitness Corporate membership discount
- Social activities and events

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