Bilingual Work Facilitation Specialist
4 weeks ago
**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**
**Working Arrangement**
At Home
The Program Management team is looking for an individual with a strong interest in customer service to join their team as a Work Facilitation Specialist (WFS). Reporting to the Assistant Director of the Work Facilitation Specialists team, the WFS will work with case managers to deliver absence management consulting (AMCS) services including ergonomic assessments and return-to-work meetings. The role will contribute to the overall profitability of the disability department by facilitating a timely return to work for our policyholders' employees.
**This is a work-from-home opportunity in the Montreal area. The role requires travel throughout the province of Quebec. The person must therefore own his own vehicle.**
**Responsibilities**:
- Contribute to the overall profitability of the group's disability by facilitating the insured's timely return to work
- Meet with employers and employees to encourage early intervention and facilitate return-to-work meetings
- Manage medical/non-medical information and complex cases using a plan approved by the case manager
- Complete ergonomic assessments to promote a safe return to work.
**Requirements**:
- Conduct ergonomic assessments and facilitation meetings
- University studies in Kinesiology, Ergonomics or other related field
- Five (5) years of experience in rehabilitation
- Experience in managing disability cases
- In-depth knowledge of disability insurance, rehabilitation and work-related health problems
- Hold a driver's license and a vehicle in order to be able to move to various locations; availability to travel across the province on a regular basis
- Knowledge of medical terminology
- Excellent written and verbal communication skills in **French and English**
- Computer skills - Windows, Word and Excel
- Courses related to the insurance industry would be an asset
**Skills**:
- Excellent listening skills and ability to quickly identify barriers and needs of participants
- Negotiation skills and ability to influence
- Very good conflict management skills
- Demonstrated analytical, organizational and decision-making skills
- Ability to manage high workload, stress and pressures associated with time management and direct communication with policyholders
- Ability to work independently as part of a team
- Rigor and very detail-oriented
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer
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