Operations Analyst III

4 weeks ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Description

Job Summary

We are seeking a highly skilled Operations Analyst III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our Global Operations and Business Services function, you will provide technical subject matter expertise and analysis to support business objectives.

Key Responsibilities

  • Provide deep technical analysis and operational process support to the Global Operations and Business Services function.
  • Identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
  • Lead work streams and act as a project lead/subject matter expert for small-scale initiatives and projects.
  • Act as a conduit/coordinator/facilitator bringing in appropriate partners and expertise on key initiatives.
  • Communicate project status and provide timely escalation of issues to senior management.
  • Contribute to the identification, development, and implementation of new products, operating workflows, additional services, products, applications, and operational efficiencies.
  • Provide accurate and thorough analysis of key process drivers, root causes of cross-functional operational issues, interpret findings, and make recommendations.
  • Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups.
  • Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate.
  • Maintain and develop working relationships with customers, partners, and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process.
  • Work closely with other internal bank partners to ensure all clients' needs are met.

Requirements

  • Advanced knowledge and understanding of the operating environment, business processes, and procedures, and transaction lifecycle for own area.
  • Experienced level of the role with general business and operational knowledge or related skills required.
  • Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact.
  • Identifies and investigates non-standard operational/reporting/process issues.
  • Provides recommendations or escalates issues to appropriate areas.
  • Provides regular analysis and/or reporting to support business partners, functional areas, or centers of expertise.
  • Requires working professional level knowledge of the functional area and/or business areas supported.
  • Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium-term focus.
  • May operate as a working lead on initiatives as assigned.
  • May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
  • Provides training to others on best practices, processes, etc., as well as guides junior staff for the completion of business as usual functions.
  • Ability to support multiple functions within the broader businesses.
  • Generally reports to a Group Manager.

Education and Experience

  • Undergraduate degree/college diploma.
  • 5+ years relevant experience and/or post-graduate degree and/or certifications.

About Us

The Toronto-Dominion Bank (Canada) offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow.

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