Member Service Agent, On Campus

6 months ago


Saskatoon, Canada Studentcare Full time

**Requirements**:

- A minimum of 2 year experience working in customer service
- Experience in Word and other Office suite software
- Ability to adapt quickly and be comfortable with change
- Ability to manage various situations in a positive and professional manner
- Flexible work schedule

**Tasks**
- Process requests from our members in a positive and enthusiastic manner
- Take responsibility for solving problems and monitoring
- Document customer issues and solutions implemented

**Terms & Conditions**
- Convenience of an office located at the University of Saskatchewan
- Part time requirements from Monday to Friday up to 20 hours per week

**Responsibilities**:

- Greet and welcome members and guests in a friendly and professional manner
- Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting with membership inquiries
- Maintain accurate member records and update information as needed
- Assist with scheduling appointments for members and guests
- Promote and sell additional services or products to enhance the member experience
- Handle cash transactions and maintain accurate cash drawer
- Ensure cleanliness and organization of the front desk area

Qualifications:

- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Ability to work flexible hours, including evenings and weekends

We offer competitive pay, a positive work environment, and opportunities for career growth. Join our team of dedicated professionals committed to providing exceptional service to our members.

**Job Type**: Part-time

**Salary**: $13.00-$16.00 per hour

Schedule:

- Monday to Friday

Work Location: In person



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