F&b Assistant Manager

3 days ago

North Vancouver, Canada Grouse Mountain Full time

Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences.

**Job Title**: Assistant Manager, Full-Service Dining

**Location**: North Vancouver

**Department**: F&B

**Reports to**: Manager, Full-Service Dining

**Role Status**: Full time permanent.

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities of the Role**:

- Reports to the Manager of Full-Service Dining
- Supervision of Altitudes Bistro and The Observatory
- Ensure that all policies and procedures of operation are adhered to
- Providing premium customer service at all times and ensuring controls are in place
- Dealing with customer complaints in a polite and timely manner
- Assisting in the management of the business unit to increase sales and profitability
- Support and communication with all other F&B outlets and departments within Grouse Mountain
- Assisting in the management of Supervisors and developing a large staff
- Schedule writing
- Set up of training and development for all new staff
- Assisting in performance reviews and staff accountability
- Assisting in inventory, labour management, and recruitment
- Monitoring labour budget daily
- Assisting with service as required
- Requisition of product as required for daily operations
- Other duties as required

**Requirements**:

- A minimum of 3-year experience in a front of house managerial role
- Formal training or a Diploma in Hotel and or Food & Beverage management preferred
- Serving it right
- Excellent oral and written communication skills
- Strong interpersonal skills and ability to resolve conflict
- Ability to motivate and develop employees to achieve goals
- Experience with MS Word, Excel
- Experience with Optimum Control an asset
- Ability to work a flexible schedule including opening, closing, weekends, and holidays

Innovative. Nature-Loving. Safe. Passionate. Inspiring. Real. Entrepreneurial.

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