Client Support Supervisor

5 months ago

St Marys, Canada Trouw Nutrition Full time

**Trouw Nutrition is hiring**we’re looking to add a** Client Support Supervisor** to our team in **St. Mary’s, ON**. In this role, you will manage the Customer Services staff, organize and supervise the activities and work of the team to ensure that all work within Customer Services is carried out efficiently and in accordance with operating procedures and policies.
- Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, leading a team to success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Client Support Supervisor. As the Client Support Supervisor, you'll play a pivotal role in managing our Customer Services staff, ensuring the seamless and efficient operation of our support functions._

**Client Support Supervisor - Lead, Support, Excel**

As the Client Support Supervisor, you will be responsible for supervising and organizing the activities of our talented Customer Services team. Your key responsibilities will include:
**1. Team Management and Support**
- Create well-organized team schedules to ensure efficient coverage and excellent customer service.
- Monitor overtime and hours worked to optimize productivity and work-life balance for team members.

**2. Leadership and Technical Assistance**
- Provide guidance, mentorship, and technical support to Client Support Specialists (CSS) and Customer Service Representatives (CSR) to help them achieve individual and organizational goals.
- Inspire your team to excel and ensure that they meet deadlines for key projects and tasks.

**3. Efficient Order Management**
- Oversee the management of open and short orders for livestock feeds on a daily basis, ensuring timely fulfillment and customer satisfaction.

**4. Team Communication and Performance**
- Lead rhythm meetings with client support representatives individually and as a team to foster open communication and goal alignment.
- Utilize Key Performance Indicators (KPIs) to track and improve team performance, enhancing the overall customer experience with the support of the Manager.

**5. Standard Operating Procedures (SOPs) and Quality Assurance**
- Ensure that SOPs are up-to-date, accurate, and followed consistently by the team.
- Collaborate with Quality Assurance (QA) to produce necessary documents as requested.

**YOUR QUALIFICATIONS**
- Post Secondary degree in Business Administration, Management, or a related field.
- Proven experience in a supervisory or team leadership role, ideally within a customer support environment.
- Exceptional organizational and time management skills, with a keen eye for detail.
- Strong interpersonal and communication skills to effectively lead and motivate the team.
- Ability to analyze data and KPIs to drive continuous improvement.
- Familiarity with customer support systems and standard operating procedures.

**Join Our Team Today**

**WE TAKE GREAT CARE OF OUR TEAM **through our commitment to continuous learning, supportive team and an attractive total compensation package that includes a bonus, competitive health, dental, vision package and retirement benefits
- Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. _These values are engrained into our core and shape everything we do._

Job Posting: Client Support Supervisor - Join Our Dynamic Customer Services Team

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