User Documentation Specialist

3 weeks ago

Ottawa, Canada Thales Canada Inc., Defence and Security Full time

Location: Canada_Remote, Canada

Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement. Dans tous les secteurs où œuvre Thales, notamment l’aérospatiale, le transport, la défense, la sécurité et l'espace, nos équipes d’architectes conçoivent des solutions innovantes qui rendent demain possible dès aujourd’hui.

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
- Create documents based on engineering drawings, technical information, consultations with the engineering dept. and other available sources;
- Collect and organize information for preparation of user manuals, installation guides, test plans and procedures, design calculations for certification;
- Co-ordinate with technical leads and designers to develop procedures, test plans and technical documentation based on industry best practices;
- Works with designers, engineers, production staff, and other technical personnel to ensure that the documentation is accurate and up-to-date for each release;
- Create and/or capture necessary graphics including product screen captures, photos, sketches, and engineering diagrams, to insert into user documentation;
- Participate in design and certification reviews, risk assessment/planning and update meetings;
- Effectively communicate with the project manager and the project team;
- Assist in development of project inspection and punch lists;
- Observe production, assembly, and experimental activities to determine installation procedures and review customer specs and other data relative to operation, maintenance, and service of equipment;
- Recommend and promote improvement of the department initiatives to improve documentation quality and process, on a continuous basis
- Will work closely with cross-functional project teams within the ILS organization to deliver high-quality documentation.

**Basic Qualifications**
- Technical diploma/degree, preference given to a Technologist or Diploma qualification in Electrical/Electronic/Mechanical or Industrial Engineering or Technology;
- 5-7+ years technical writing experience (editing manuals, producing training guides, or other technical documentation).
- Exposure to more than one engineering discipline in a manufacturing setting is desirable, e.g. mechanical and electronics
- Works well independently and in a team environment with excellent verbal and written communication skills - including presentations.
- Must possess strong organizational skills as they will be assigned multiple documentation projects concurrently.
- Ability to work in a project team environment including open information sharing;
- Motivated and self-directed with the ability to work in a team environment;
- Ability to explain complex concepts in a clear and concise written manner.
- Ability to prioritize and multi-task while recognizing the need to be thorough and accurate;
**Preferred Qualifications**
- Experience in development technical documentation accordance with DND standards
- Experience in developing training material in accordance with DND standards.

**#LI-WM1**
**#LI-Hybrid**
**#LI-Remote**

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.

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