Systems Administrator

2 months ago


Toronto, Canada Kognitiv Full time

Kognitiv Inc. seeks to be the best in the Workday® ecosystem in both customer and employee satisfaction. We believe happy employees go hand-in-hand with happy customers. We truly believe that if our employees feel engaged, challenged, and empowered every day, they will provide top-notch service for our customers. We encourage our employees to "act like an owner" each and every day in the work they do and their contributions to our fast growing organization.

**Key Responsibilities**
- Technical Support: Provide timely support and troubleshooting for end users, addressing technical issues to maintain operational efficiency.
- Technology Implementation: Participate in the evaluation, deployment, and enhancement of new corporate and business unit technologies.
- Documentation: Develop and maintain clear, detailed documentation for systems, processes, and procedures.
- Collaboration: Coordinate with business system owners, key vendors, and our outsourced IT Managed Service Provider (MSP) to optimize service delivery.
- Process Improvement: Continuously refine IT processes and procedures to improve efficiency and user satisfaction.
- Security and Compliance: Conduct security investigations, support audit and risk management activities, and recommend security enhancements to protect our systems.
- User Education: Assist in developing training resources and initiatives to enhance end-user knowledge and IT system security.

**Qualifications**
- Bachelor’s degree in Computer Science, Information Technology, or a related field or proven experience in a Systems Administrator or similar role.
- Strong knowledge of Windows and macOS operating systems
- Strong experience on Google Workspace.
- Experience with Mobile Device Management (MDM) solutions, preferably JumpCloud
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills, attention to detail, effective communication, and the ability to work independently within a fully remote team.

**Must have skill set -**
- Proficiency working with Google workspaces
- Zero Trust Network Access
- Mobile Device Management (MDM)
- Data lost prevention (DLP)

**Preferred Qualifications**
- Relevant certifications, such as CompTIA Cloud+, Network+, Security+, or Google Certification
- Experience with scripting languages/automation tools (e.g., PowerShell, Python, Zapier)

**Estimated Application Deadline**:
2025-01-03

LI-NS1



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