IT and Systems Administrator

6 months ago

Toronto, Canada MultiTech Full time

If you're looking to work at a technology company that designs and manufactures its own solutions and is a leading enabler to the industrial Internet of Things (IoT), consider joining MultiTech's innovative, hard-working team. MultiTech designs, develops and manufactures communications equipment for the industrial internet of things connecting physical assets to business processes to deliver enhanced value. Founded by an engineer more than 50 years ago, we are committed to quality and service excellence. Our customers rely on MultiTech products and people to address their needs, while our history of innovation ensures they stay ahead of the latest technology with a partner who will be there for the life of their solution.

We are looking for an experienced IT/Systems Administrator to join the growing team at our Toronto office This position is a hands-on, tactical role responsible for the day-to-day operations and support of Multi-Tech's information and communication infrastructure. This includes the installation, configuration, documentation and ongoing maintenance, monitoring, and support of the company’s workstations (laptops/desktops), network devices, servers, and storage systems in accordance with information technology strategic vision.

**WHAT YOU'LL DO**:

- Main point of contact for IT related issues in the Toronto office.
- Provide support for Mounds View projects and other company related IT initiatives.
- Provides help desk support and specialized technical assistance to system users, escalating issues, as necessary.
- Administers IT onboarding of new hires, including creating user accounts, preparing new computers, instructing users on proper use of hardware, software, and system security.
- Administers IT off-boarding of existing employees including removing security access to systems, collect and reimage computers and other equipment assets.
- Create and maintain inventory of IT equipment, such as desktops, laptops, mobile devices, etc.
- Manage user system accounts and security in accordance with IT Security Policies.
- Create and maintain desktop, printer, and mobile device asset lists to ensure that hardware is replaced on a schedule.
- Procure IT equipment, server and storage resources as needed.
- Maintain server templates with current releases and inform management of any resource deficiencies anticipated based on usage and trends.
- Provide Administration of Office 365, Exchange, Windows server, Linux, and Windows desktop operating systems.
- Configure network services such as: DHCP, DNS, Active Directory (AD), VLANs, and VPN.
- Provision and configure managed switches, firewalls, wireless access points, and other IOT devices.
- Monitor and maintain perimeter security and current systems.
- Monitor and maintain desktop, laptop, and mobile device security.
- Evaluate, install, test, and recommend modern technologies that increase productivity, quality, and improve the customer-service experience.
- Monitor and maintain storage, backup power (UPS), cooling, and power generation systems.
- Follow process and change management controls established by IT management.
- Provide network and remote connectivity hardware/software support; analyze network logs, troubleshoot, and track issues that need to be resolved and corrected.
- Monitor server and network usage to ensure data security, access privileges, and software updates and patches are applied to servers, switches, and other devices in accordance with defined schedules.
- Perform scheduled network tasks such as monitoring system backups, testing backups, server disk space, storage cluster health, load-balancing, and failover scenarios.
- Increase technical knowledge by participating in educational opportunities, reading professional publications, growing personal networks, and participating in professional organizations.

**EDUCATION**:

- 2-year degree in IT or equivalent experience and technical skills training
- Technician Certificate, A+ Certification or equivalent experience and technical skills training
- A Network Administration Certificate (MCSE, MCSA, CompTIA) desired

**REQUIRED QUALIFICATIONS**:

- Minimum of 3 years of experience supporting business networks.
- 3 - 5 years of experience in all areas of local and wide area networks design, implementation, and administration.
- 3 - 5 years administration of servers, routers, switches, firewalls, Active Directory, POE switches, wireless networks, and remote client connectivity (VPN), IPSEC tunnels and DNS/Domain management, cabling, battery backups, and other miscellaneous technology.
- 2 - 5 years’ hands-on experience supporting Microsoft servers and desktop computers.
- 2 years supporting Microsoft Exchange Server.
- 1 - 2 years’ experience with Server and Storage virtualization (VMware vSphere EMC VNXe).
- Working knowledge of Linux operating systems (RedHat and Ubuntu)
- Working knowledge of Telecom/PBX/VOIP - including digital and analog circuits.
- Ability to effec

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