Business Process Lead
3 weeks ago
Position Responsibilities
- Provide mentorship to the leadership team in developing a culture of continuous improvement company wide.
- Actively support the culture change towards continuous improvement by training, developing, and implementing improvement processes, while using operational excellence tools.
- Identify a Continuous Improvement Roadmap and ensure its alignment with 407’s strategic development plans.
- Collaborate with business owners from multiple departments across the company to identify opportunities for process improvements and optimizations.
- Leverage analytical tools and data to diagnose, recommend and resolve significant process issues with an ability to influence senior stakeholders to drive change across the functional area.
- Prepare and present business cases for identified optimization initiatives.
- Lead multiple Value Stream Mapping projects, including: Current State Value Stream Mapping, Identification of metrics, Data Planning/Collection/Analytic, Analysis of Waste via efficient execution of lean
- Six Sigma tools for optimal performance, Future State Value Stream Mapping, Project Management of the Future State Implementation Plan
- Work with the technology team to understand and manage readiness for technology changes related to optimization initiatives.
- Assume ownership of the design, development, implementation, change management, and success measures of proposed optimization initiatives.
- Communicate the status of initiatives and associated projects or teams to appropriate levels of the organization, including Senior Management.
- Continuously evaluate and operationalize Lean and Continuous Improvement best practices.
- Develop framework for documentation and storage of business processes as well as business capabilities.
- Conduct Business Impact assessments.
- Act as Ambassador for measurement, accountability, and a disciplined approach to process improvement throughout the Organization.
**Qualifications**:
Formal Education & Certification
- Bachelor’s degree in engineering, Business or equivalent
Knowledge & Experience
- Minimum of 8 years of experience leading teams in a lean transformation.
- Minimum 5 years of experience in with Process analysis and design
- Lean Expert who can teach and coach.
- Deep Value Stream mapping expertise.
- Lean and Six Sigma certifications required.
- Exceptional understanding of Lean principles.
- Familiar with process documentation tools.
- Proven project management experience including end-to-end project lifecycle -Experience in building business cases and calculating projects ROI and NPV.
- Experience in customer operations and billing processes in utilities or telecom companies would be considered an asset.
Personal Attributes
- A proven innovative thinker and creative problem solver.
- A proactive self-starter with demonstrated leadership qualities.
- Solid ability to interact effectively with all levels of the Organization and gain trust and respect from peers.
- Strong relationship building abilities and listening skills.
- Follow through to execution from strategy to implementation.
- Excellent analytical skills, attention to detail, conflict resolution skills, oral and written communications skills.
- Ability to manage multiple tasks and meet deadlines.
- Strong organizational skills.
- Proven ability to present compelling, fact-based analysis that enables efficient and sound decision-making at the senior management level.
- Demonstrated the ability to engage teams and to solicit buy-in.
- Must be quality-focused, self-motivated, and a good team player with strong facilitation skills.
- Must possess strong business acumen and judgment.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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