Client Care Specialist

2 weeks ago

Toronto, Canada Somerville Auto Group Full time

**Experience the Somerville difference for your career**

**Client Care Specialist - North York (Hybrid)**

**Join our growing, forward-thinking team For over 60 years, Somerville has been a name that represents integrity and quality in the transportation industry. Our highly trained sales and service teams have earned a credible reputation through their unwavering commitment to customer service excellence. We are deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. We focus on caring about people, working together, and teamwork.**

As a **Client Care Specialist,** you possess a strong track record for delivering an exceptionally high level of enthusiastic customer service. You are a highly motivated and organized self-starter with an eye for detail, able to support our Customers and Account Executives alike. Your immense professional conduct and outstanding customer service drives you in everything that you do. When people have questions; you have the answers.

What else makes you a great fit for this role? You can:

- Demonstrate that you are process-minded, have a knack for understanding financial transactions and can take ownership of the files under your care.
- Work both independently and as a team member in order to support our amazing Account Executives.
- Commit to learning as much as you can about the vehicle leasing industry.
- Maintain a continuous learning mindset, be flexible, and be able to thrive in a dynamic, ever-changing environment.
- Commit to obtaining, and maintaining, an OMVIC license.

**Somerville is committed to personal development for all team members who have the motivation and attitude to evolve. We promote diversity and inclusion and respect the rights of every individual to work to their highest potential, free of discrimination.**

A sample of what you’ll be doing?
- Maintaining CRM records, quotes and contact information.
- Completing file preparation for new leases, extensions, assignments and security agreements.
- Reaching out to clients regarding regularly scheduled communication touchpoints and follow ups including Lease Maturity Letters.
- Review vehicle contracts and ensure department files are complete and properly prepared.
- Provide administrative support to Account Executives and Sales Director.
- Assist with Delivery Board tracking.
- Be the CRM guru and work with the Sales Team to manage CRM ensuring workflow efficiency.
- Confirm insurance coverage on all vehicle deliveries.
- PPSA registrations, renewals, discharges, partial discharges, amendments and searches

**Culture Matters. We are a family-owned business that cares about one another as much as we care about our customers At Somerville your voice will be heard, as we are always looking for ways to improve and innovate. We believe in: "May the best idea win.” Employee Surveys & Bi-Annual reviews allow for ample communication and feedback outside of regular day to day operations. We support work-life balance and support our team members accordingly.**

You’ll receive:

- Competitive salary in a great work environment
- An Excellent Health and Dental Benefits program.
- Vision care.
- Your birthday off, with pay
- Fun Company Social Events
- Comprehensive training, right from Day One
- An environment that promotes personal growth and learning, including an annual development process to support career advancement.

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