Order Processing Clerk
1 month ago
**About Us**:
OCR Canada is the leading reseller in Canada, serving Canadian customers coast to coast with a proven track record of innovation in data collection and automated identification data capture (AIDC) solutions.
**Position Summary**
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**What You’ll Do**:
- Accurately input customer orders into the NetSuite system, ensuring all relevant information. Specifically posting item fulfilments and issuing customer invoices.
- Monitor the progress of orders through the fulfillment process and provide regular updates to customers and internal stakeholders on order status, including delays or changes to delivery schedules. This includes tracking shipments using various carriers to ensure shipments are delivered.
- Serve as a point of contact for customer inquiries regarding order status, product availability, and shipping details, ensuring exceptional customer service and timely responses.
- Work closely with the inventory and warehouse teams to ensure products are available for shipment and escalate any stock discrepancies or issues to appropriate personnel.
- Assist in generating daily, weekly, or monthly reports related to order processing, backorders, and shipping timelines for management review.
- Assist with sales order change requests on either open or invoiced orders.
- Perform general office duties including filing and upkeep of systems, faxing, and photocopying, and additional tasks as assigned by the Dept Supervisors
**What You Need**:
- Strong ability to manage multiple orders and tasks simultaneously, prioritize work effectively, and meet deadlines
- Ability to resolve order discrepancies and issues proactively and efficiently.
- Excellent verbal and written communication skills to interact effectively with customers and internal teams.
- Ability to maintain high accuracy in order entry, data analysis, and documentation.
**Experience**
- 1-2 years minimum experience with order fulfillment processes and logistics.
- Proven experience in order processing or a similar administrative role, preferably in a business using NetSuite ERP software
- Strong problem solving skills and detail oriented
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
**Education**
- OSSD High School Diploma required
**What We Offer**:
- Comprehensive healthcare, paid vacation time
- Cost-reduced Health club membership, option to contribute in an RRSP plan
- Salary range of $40,000-45,000 depending on experience and a 5% annual bonus
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