Client Intake and Admin Assistant

3 weeks ago

Mississauga, Canada B&C Health Full time

**Who we are**:
B&C Health (bnchealth.ca) is a well established and growing psychology clinic that offers comprehensive assessment, treatment, and consultation services.

We are currently seeking a Client Care Coordinator to join our team. Shifts would be Monday to Friday between the hours of 7:30 am and 8 pm. The ability to cover the occasional Saturday is an asset.

**Job Details**

This role is the first point of contact for all client interactions, intake management, booking and invoicing. The role also provides full administrative support to our team of psychologists and mental health professionals.

**Intake & Referral Coordination**
- Scheduling and/or assigning clients to 30+ psychologists and mental health professionals based on availability, treatment specialties and client preferences
- Corresponding with insurance companies regarding client referrals, appointment booking, treatment approvals and extensions
- Ensuring intake and consent packages are sent and completed prior to first appointment

**Clinician Support**
- Appointment booking, changes/cancellations for all current clients
- Sending and scoring psychometrics
- Calendar management and optimization
- Assisting with formatting reports, adding signatures, and sending to insurance companies or clients
- Client correspondence

**Front Desk & Administration**
- Greeting clients, offering refreshments, checking clients in, ensuring any required paperwork is filled out
- Processing client payments and direct billing to extended health care plans. Informing clients of any outstanding balances.
- Receiving payment for all client appointments.
- Data entry including but not limited to: scanning and double checking documents, uploading files and/or correspondence to practice management software
- Participation in weekly administrative team meetings
- General office administration

**Qualifications**
- Excellent communication and interpersonal skills
- Excellent organizational and multi-tasking skills
- Excellent computer skills, ability to learn new programs and systems quickly
- Fluent in English
- Ability to problem solve
- Previous customer service experience is an asset
- Previous client care experience is an asset
- Previous experience in a clinic environment is an asset

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Client Care: 1 year (preferred)
- Customer Service: 2 years (preferred)
- Client Scheduling: 1 year (preferred)

Work Location: One location

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