Trade Deductions Coordinator

3 weeks ago

Markham, Canada The J. M. Smucker Company Full time

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Company. For more than 120 years, The J.M. Smucker Company has brought families together to share memorable meals and moments. Guided by a vision to engage, delight, and inspire consumers through trusted food and beverage brands that bring joy throughout their lives, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. In consumer foods and beverages, its brands include
_Smucker's_®,
_Folgers_®,
_Jif_®,
_Dunkin’ Donuts_®,
_Crisco_®,
_Café Bustelo_®,
_R.W. Knudsen Family_®,
_Sahale Snacks®, Smucker's_®
_Uncrustables_®,
_Robin Hood_®, and
_ Bick’s_®. In pet food and pet snacks, its brands include
_Rachael Ray_®
_Nutrish®, Meow Mix®, Milk-Bone®, Kibbles 'n Bits®, Natural Balance®, _and
_Nature’s Recipe®_. The Company remains rooted in the
_Basic Beliefs_ of
_Quality, People, Ethics, Growth,_ and
_Independence_ established by its founder and namesake more than a century ago. For more information about our Company, visit

- WHY SMUCKER
_?_
- In today’s ever-changing CPG industry, The J.M. Smucker Co provides a unique culture of passionate, proud individuals who are motivated to collaborate with one another internally, but still be competitive externally. Our warm, welcoming culture, thrives on bringing families together to share memorable meals and moments.- Our hybrid work model allows for an effective balance for all employees. Our facilities provide a sense of community where people will be proud to gather, work, and learn from one another.Position Title: Trade Deductions Coordinator (2 positions)

Reports To: Trade Spend and Deduction Manager

Location: Markham, Ontario - Hybrid work model

As part of the Trade Spend and Deductions Team, you will be managing a set of customer accounts to provide timely and accurate validation and claims creation of trade deductions. Daily interaction with Customer Service Representatives, Sales as well as Customers and Brokers.

ESSENTIAL JOB FUNCTIONS SUMMARY
- Daily management of all trade deductions and Post audit deductions, as assigned
- Includes monitoring deduction status, header types, reason codes and days outstanding
- Accurate validation -using Excel functions
- with complete supporting documents as per SOP
- Daily monitoring of open deductions to ensure timely clearing
- Weekly review of individual and team goal to achieve month end targets
- Engage customers, brokers and sales where required to resolve discrepancies
- Support investigation of trade related promotions as a result of deductions taken by customers
- Source backup documentation (debit notes and POS data when available) for deductions taken
- Monitor performance metrics for deductions
- Collect outstanding unauthorized deductions that customer agreed to repay and support the customer collection process
- Escalate deductions issues to Team Manager and Sales team
- Supply customer specific Spotfire or HighRadius reports and analysis as required
- For continuous improvement, address promotion setup accuracy versus customer deduction and promotional programs
- Be familiar with costing sheets, deal sheets, contract, promotions for assigned customers
- Work on special projects as required
- Backup support for team members as required
- Work closely with the Trade Spend Analysts for claims accuracy for assigned customers

QUALIFICATIONS
- Relevant degree, diploma or equivalent experience required
- 2 - 5 years customer deductions experience: bill backs, price protections, allowances;
- Excellent verbal and written communication and problem solving skills
- Excellent organizational and time management skills
- Proven ability to manage multiple priorities and adapt to changing needs of the business
- Resolve issues and fixing the root cause
- Strong team player with good interpersonal skills and a desire to work in a team environment
- Must be positive, passionate and willing to make a difference
- HighRadius experience an asset
- Strong Computer skills (MS Office)
- Bilingualism (French) is an asset but not required

LI-MV1

LI-Hybrid

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