Departure Control Centre Specialist

1 month ago

Dorval, Canada Air Transat Full time

Company Description
**Be part of the journey**

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries in the Americas and Europe, offers domestic and connecting flights within Canada, and carries some 5 million passengers every year.

We work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. Above all, it’s sharing your passion with aviation enthusiasts.

**Job Description**:
The Departure Control Centre Agent is responsible for flight operations handled in Altea DCS system-wide, encompassing all aspects of preparation, monitoring, control and user support.
- Provide 24/7 user support for airports and internal TS departments.
- Standardized flight preparation/editing/control for each station
- Monitor flight loads that may impact catering orders / arrange additional uplifts (with PSS) for increased loads
- Troubleshooting and first level system support
- Manage IRROPS/flight disruptions in Altea in harmony with, PSS, OAL/SOP and Station Managers
- DCS outage - coordinate station processes as required
- Flight monitoring - Ensuring check-in activity and Flight preparations are properly conducted.
- Internal and external reporting, statistical data collection and historical data retrieval
- Ensure compliance with government regulated watch lists
- Station liaison for negative passenger vetting result resolution
- Post flight processing and reporting including investigation of non-compliance reports

**Qualifications**:

- Travel and Tourism diploma or equivalent,
- Minimum 3 years previous airline or ground handling experience,
- Prior knowledge of ALTEA CM and/or other DCS an asset,
- Excellent keyboard skills/MS Office,
- Proven analytical and organizational skills, with a keen eye for detail,
- Critical thinker and problem solver, resourceful and responsible,
- Strong time management skills; able to meet tight timelines while multi-tasking,
- Excellent verbal and written communication and reporting skills,
- Ability to work under extreme pressure,
- Strong interpersonal skills; requires a high level of professionalism, confidentiality and judiciousness,
- Punctual and reliable, committed to teamwork,
- Able to work flexible hours in a 24/7 environment,
- Successful completion of training course and exam mandatory,
- Bilingual (French and English) written and spoken; (Spanish an asset)

Additional Information
**#LI-Onsite**

LI-ÉL1

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