Disability Referral Coordinator

4 weeks ago

Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

In Group Disability, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country. Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits provider.

The Referral Management team supports Group Disability in the interactions and use of services from third party providers.

The Disability Referral Coordinator (DRC) is an integral member of Group Disability Operations and is responsible for the coordination of various activities in support of clients and group disability operations, including service referrals, client follow ups, invoice validation and processing and supplier payment.

Effective relationships with the team and internal partners will help facilitate successful outcomes for the activities included in this role.

**Please note this role is a contract for 12 months duration.**

**What will you do?**
- Ensure the appropriate assignment, scheduling and routing of referrals
- Complete plan member follow-up calls when required
- Validation of received data and reports
- Validation/creation of supporting documentation files
- Invoice processing (payments, reversals, credits, refunds)
- Adhoc inquiry support
- Work auditing
- Error correction
- Involvement in the maintenance and ongoing updating and improvement of process documentation
- Participation in continuous improvement initiatives

**What do you need to succeed?**
- Ability to work collaboratively with internal and external stakeholders
- Time management skills with the ability to switch focus in a fast paced environment
- Detail-oriented production work, often at a high volume
- Comfortable with different technologies
- Operating in a Digital Environment
- Excellent communication skills
- Problem solving skills
- Demonstrates resilience and initiative
- Bilingualism (French, English) required
- interactions with English-speaking customers or partners

**What's in it for you?**
- Competitive salary and bonus structure influenced by market range data
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- Opportunities to learn new skills, grow and move into different roles
- Trusting, diverse and inclusive working environments
- You choose where you want to work from, with no minimum or maximum days in either place. We want the office to be a magnet, not a mandate
- Continuous improvements that focus on enhancing your work and our clients’ experience
- Sustainability commitments to create a cleaner, more inclusive, and sustainable future for our communities

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
41,700/41 700 - 68,000/68 000

**Job Category**:
Business Analysis - Process

**Posting End Date**:
19/02/2023

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