Team Manager Disability

7 months ago


Montréal, Canada Canada Life Assurance Company Full time

**Job Description**:
The Team Manager, reporting directly to Director, is directly responsible for a team of Rehabilitation Consultants, through the provision of direct supervision and coaching, in order to ensure the delivery of high quality and cost effective rehabilitation interventions to customers.

The Team Manager will be responsible for all aspects of Performance Management of these team members. This includes the identification of opportunities for individual growth and development, as well as ongoing analysis of the team’s strengths and areas of practice that require further development. Specific strategies to address developmental and training needs will be reviewed with the local Director, to promote consistency in service delivery across local teams.

**Duties and responsibilities**:

- Monitor RCs’ workflow and manage the distribution of RC referrals
- Mentor/coach new staff through the provision of skill specific training, and acting as a technical expert
- Review and approve the RCs’ Individual Written Plans according to the Spend Authority Approval Process
- Participation in case conferences with claims staff when DIS management presence is requested
- Conduct regular team meetings in conjunction with the other TM to share critical business information, facilitate information/knowledge sharing between staff within the local DIS team

**Ongoing performance management involving the following activities**:

- Conduct Performance reviews
- Conduct workload reviews on a regular basis through RAMM reviews to ensure that the RCs understand and are handling/documenting their files in keeping with current philosophies and best practice guidelines
- Conduct regular Quality Audits under the DIS Quality Program guidelines and provide appropriate feedback to staff
- Analyze data from Powerplay (Reports database) to ensure that service standards are being me, address any issues with the RCs, and put a plan in place to address same
- Identify opportunities for staff development; assign projects/tasks in keeping with the RCs’ identified strengths; monitor and approve RC’s requests for educational opportunities, support and coordinate training/educational seminars
- Analyze statistical data in order to put forth bonus and salary recommendations at year end for director approval

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

LI-Hybrid



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