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Service Leader
4 months ago
Requirements:
- Extensive experience in the food and beverage industry.
- Fluent in both spoken Chinese and English with excellent communication skills, capable of establishing positive interactions with customers.
- Detail-oriented, providing accurate and professional services, and proficient in Excel.
- Excellent teamwork skills, able to collaborate closely with other team members.
**Responsibilities**:
- Independently manage the operations of the establishment to ensure smooth functioning.
- Cultivate professional and positive customer relationships, engaging with guests regularly.
- Continuously learn about food and menu-related knowledge, consistently enhancing professional expertise.
- Provide table service, including taking orders, presenting menus, and coordinating with the kitchen for orders.
- Ensure the quality of dishes by conducting quality inspections before serving.
- Handle billing and payment matters to ensure precise and error-free transactions.
- Address customer-related inquiries and service issues to ensure high customer satisfaction.
- Fulfill other tasks assigned by management to ensure the seamless operation of the establishment.
Working Hours: 11:30 am to 7:30 pm / 12:00 pm to 8:30 pm (Monday to Saturday)
Probationary Period: $3600 + tips$10-$12 per hour (increased to $3800 after probation)
**Salary**: $3,600.00-$3,800.00 per month
Day range:
- Monday to Friday
- Weekends as needed
Flexible Language Requirement:
- French not required
Ability to commute/relocate:
- Richmond, BC V6X 3C7: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Licence/Certification:
- Serving It Right (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
Expected start date: 2023-08-18