Central Intake Coordinator, Hospice Program

1 month ago


Whitby, Canada VON Canada (Ontario) Full time

**Requisition Details**:
Employment Status: Temporary, Part-time (0.5 FTE)
Program Name: Hospice Services
Number of Hours Bi-Weekly: 37.5
Work Schedule: Days
Anticipated End Date: March 2025
On-Call: No

**Job Summary**:
The Central Intake Coordinator serves as the first point of contact about the Community Support Services available for clients, caregivers, and referral services. Assisting stakeholders in understanding, accessing, and navigating available services and supports. As a Central Intake Coordinator, you will schedule service delivery for different community support services and work collaboratively with team members and community support partner agencies to maintain up to date services, information, and data.

**Key Responsibilities**:

- Working as the first point of contact, the Central Intake Team completes the initial intake of client phone calls pertaining to a verity of service request, information request, or concerns related to current services received.
- Communicates with funders, clients, and care teams to coordinate with program staff and process referrals, initiate services, implement service delivery changes, and address/ respond to phone inquiries from the community, customers, clients, doctors, service providers and other agencies.
- Coordinate service providers’ schedules and update them as new intakes are done
- Receive and coordinate all standardized documentation, data collection, and triaging of calls
- Determine eligibility for service and to inform service initiation. Schedule service delivery for community support services
- Complete preliminary RAI screener to identify needs for further client assessment and communicate with Care Planners
- Prepare and send out client service agreements, consent, and service information.
- Working collaboratively with team and maintaining positive relationships with partner agencies
- Ensures the provision of cost-effective client services and programs.
- Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
- Develops and implements program plans to meet department needs.
- Manages volunteers and staff within the program, taking the lead in orientation of program resources, training and in-services within the framework of VON Quality Management standards.
- Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
- Functions as a primary support contact between clients, health professionals, community support and internal team members.
- Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
- Supports financial accountability within assigned programs by maintaining program budgets.
- Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
- Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
- Plans and participates in multi-disciplinary meetings as required.
- Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
- Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
- Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.

**Common Responsibilities**:

- Promotes the goals and values of VON and their role as an integrated community care provider.
- Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
- Abides by all VON policies and work practices.
- Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
- Works in collaboration with other staff in a team approach to service delivery.

**External and Internal Relationships**:

- Timely communication and follow up with clients, and community partners/professionals as required.
- Timely communication and follow up with internal staff

**Education, Designations and Experience**:

- Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
- 2-3 years of related experience in community and health-based care.
- 1-2 years of experience in program planning and evaluation is an asset.
- Experience in volunteer administration an asset.
- Experience or understanding of the not-for-profit healthcare environment is an asset.

**Skill Requirements**:

- Strong knowledge of education, facilitation and proficiency in training groups and/or individu



  • Whitby, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Full Time (1.0 FTE) Program Name: Hospice Services Number of Hours Bi-Weekly: 75 Work Schedule: Days On-Call: No **Job Summary**: The Program Coordinator, Palliative Care Volunteer Program is responsible for carrying out the day-to-day operations of a Hospice Palliative Care Volunteer and Day Hospice...

  • Intake Coordinator

    3 weeks ago


    Whitby, Canada Alzheimer Society of Durham Region Full time

    Job Posting: Intake Coordinator - Full Time (35 hours/week) - 18 Month Contract The Alzheimer Society of Durham Region (ASDR) is a community support service organization that provides programs and services to people living with dementia and their care partners in Durham Region. We work closely with other service providers to ensure quality care and support...

  • Employment Coordinator

    3 months ago


    Whitby, Canada Meta Vocational Services Inc. Full time

    Position Summary The incumbent will conduct client intakes and assessments, create employment plans, and provide support. **Note this is a 1 year full time contract position Roles and Responsibilities - Collaborate with team to identify job seekers’ attributes/skills, and develop strategies to increase employability and meet client employment goals. -...


  • Whitby, Canada Community Care Durham Full time

    **Intake and Care Navigator** **(Full-Time)** **(2 Vacancies)** At Community Care Durham, coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people who choose to live at home. As the largest community support services agency...


  • Whitby, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Temporary, Full-time (1.0 FTE) Program: Hospice Services Biweekly Hours: 75 Work Schedule: Days Anticipated End Date: June 2025 On Call: No **Job Summary**: The Supportive Care Counsellor provides psychological, emotional, social and spiritual support to clients, families and caregivers/significant others by...

  • Placement Coordinator

    7 months ago


    Whitby, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Reporting to the Senior Manager, the Placement Coordinator is responsible for reviewing client assessments, and eligibility, authorizing the admissions to Long Stay, Short Stay and Convalescent Care beds in Long Term Care Homes (LTCH) and the management of Long Term Care waitlists. **What will you do**: - May...

  • Placement Coordinator

    6 months ago


    Whitby, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Reporting to the Senior Manager, the Placement Coordinator is responsible for reviewing client assessments, and eligibility, authorizing the admissions to Long Stay, Short Stay and Convalescent Care beds in Long Term Care Homes (LTCH) and the management of Long Term Care waitlists. **What will you do**: - May...

  • Care Coordinator

    6 months ago


    Whitby, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. Reporting to the Senior Manager, Home and Community Care, the High Intense Supports at Home (HISH) Nurse Care Coordinator is responsible...

  • Case Worker

    6 months ago


    Whitby, Canada Ontario Shores Centre for MHS Full time

    The Integrated Community Access Program (ICAP) serves as a central point of access for most inpatient and outpatient services at Ontario Shores Centre for Mental Health Sciences (Ontario Shores). Specialized recovery focused staff provide a range of triage, intake, system navigation and outpatient follow up. ICAP offers a range of expert services that...


  • Whitby, Canada Alzheimer Society of Durham Region Full time

    Job Posting: **Administrative Coordinator - Full Time (35 hours/week)** The Alzheimer Society of Durham Region (ASDR) is a community support service organization that provides programs and services to people living with dementia and their care partners in Durham Region. We work closely with other service providers to ensure quality care and support for our...


  • Whitby, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community...


  • Whitby, Canada Ontario Shores Centre for MHS Full time

    **JOB DESCRIPTION** The Integrated Community Access Program is seeking a Social Worker, reporting to the Clinical Manager of the Ontario Structured Psychotherapy Program (OSP). This position will provide central intake services and will assess and triage all referrals received for the OSP. **Requirements**: - Masters of Social Work Required. - Registered...


  • Whitby, Canada Community Care Durham Full time

    **Contact Centre Representative** **(Temporary Full-Time, 6 Month Contract)** At Community Care Durham, coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people who choose to live at home. As the largest community support...

  • Care Coordinator

    4 months ago


    Whitby, Canada Community Care Durham Full time

    **Care Coordinator** **(Full-Time)** At Community Care Durham, coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people who choose to live at home. As the largest community support services agency in Durham Region, CCD...


  • Whitby, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...


  • Whitby, Canada Government of Canada - Central Full time

    About the JobWe are seeking a highly skilled Strategic Director for Organizational Effectiveness to join our team at the Government of Canada - Central. This role is responsible for allocating resources, establishing departments, and representing the organization in official functions.ResponsibilitiesDevelop and implement organizational policies and...


  • Whitby, Canada Ontario Health atHome Full time

    Job Description: Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. Whether you work in our office, in the community, or a health care facility - you will play a lead...


  • Whitby, Canada Government of Canada - Central Full time

    Job Title: Executive Director of OperationsWe are seeking a highly skilled Executive Director of Operations to join our team at the Government of Canada - Central. This role is responsible for overseeing the day-to-day operations of the organization, ensuring that all functions are running smoothly and efficiently.About the RoleThis position requires a...

  • Care Coordinator

    6 months ago


    Whitby, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will...

  • Care Coordinator

    6 months ago


    Whitby, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator, you will...