Customer Service Specialist

7 days ago


Toronto, Canada CoinUnited.io Full time

Company Overview

CoinUnited is a leading crypto platform, offering a sophisticated array of services for buying and selling various cryptocurrencies. Our platform is designed to provide user-friendly interfaces and advanced features, ensuring seamless trading experiences. We offer a diverse range of trading options, including over-the-counter (OTC) trading and integration with Bitcoin ATMs, which cater to a wide spectrum of trading needs and preferences.

In addition to our focus on crypto trading, we also boast an exquisite NFT collection valued at over US$ 300 million, underscoring our presence in the evolving digital asset market. At the core of our operations is a strong commitment to security, with the deployment of the latest technology and protocols to safeguard our clients' transactions and assets.

**Responsibilities**:

- Deliver efficient and quality service to customers.
- Proactively give comments to managers to fine-tune the customer experience journey.
- Support other business units with customer liaison, accurately document customer requests and advices.
- Administrative support for customer service team.

**Requirements**:

- Higher Diploma holder or above in Business or Communications fields
- Diligent, Able to multi-task, Teamwork.
- Strong verbal and written communication skills in both Chinese and English.
- Proactive approach in resolving problems and issues.
- Work on weekends/Public Holidays as necessary.
- Fresh graduates will also be considered.

We offer
- Competitive salary and benefits package.
- A fast-paced and challenging work environment.
- Opportunities for growth and advancement within the company.
- A dynamic and passionate team of individuals who are dedicated to making a difference in the world of cryptocurrency.

Showcase Your Expertise: Bug Discovery

Join Our Team

If you're passionate about the crypto industry and looking to join a dynamic, forward-thinking team, CoinUnited is the perfect place for you. We're always looking for talented individuals to help shape the future of blockchain and web3.3.



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