Commercial Claims Consultant

4 weeks ago

Mississauga, Ontario, Canada GGB - Global Full time
Introduction

Immerse yourself in the world of risk management and problem-solving with GGB - Global's esteemed brokerage team. Become part of a diverse collective dedicated to excellence, where your role will be pivotal in safeguarding businesses and facilitating their growth. Together, we will forge a legacy of trust and success in the ever-evolving landscape of risk management.

We recognize that every applicant brings unique strengths, and we encourage you to consider this opportunity even if you feel you may not meet every requirement.

Overview

The Ontario Region Claims Team is expanding. As a Commercial Claims Consultant, reporting to the Director of Commercial Claims, you will deliver exceptional claims service and advocacy to GGB clients, consistently upholding and surpassing the service standards of our Claims division. Your insight and integrity are essential to thrive within our dynamic team.

Work Environment: Hybrid (Agile) – At GGB, we value the flexibility of remote work while also fostering collaboration and interaction in the office.

How you'll make an impact
  • Manage the intake of new claims from commercial clients and report to the insurance provider.
  • Offer claims guidance to insured parties in a professional and empathetic manner.
  • Advocate for clients during claims processes with insurers as necessary.
  • Input data using the EPIC Broker Management System.
  • Maintain, coordinate, and update client documentation, including Word summaries and Excel spreadsheets.
  • Lead analysis meetings regarding claims with commercial clients and/or the Client Solutions Team.
  • Collaborate with the Client Solutions Team, adjusters, and insured parties regarding ongoing claims.
  • Work with Loss Control Adjusters to develop or enhance existing programs.
  • Act as a liaison between insured parties and insurance carriers during settlement discussions when needed.
  • Ensure timely documentation and action on incoming communications.
  • Attend client meetings as required by management.
  • Mentor new team members and assist in their onboarding process within the claims department.
  • Participate in company-sponsored seminars and educational activities to maintain product knowledge and expertise, and engage in projects as requested by management.
About you
  • Experience in Claims Adjusting or as a Commercial Broker with a focus on Claims Advocacy.
  • RIBO, CAIB, CIP designations are advantageous or coursework completed towards these designations.
  • Previous experience in Commercial Insurance and/or Claims is essential.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • High attention to detail and accuracy.
  • Capability to manage multiple tasks, projects, and deadlines effectively.
  • Proficiency in Microsoft Office applications.
  • Familiarity with EPIC and/or electronic filing systems is a plus.
Compensation and benefits

In addition to a competitive salary, you will benefit from a comprehensive range of perks.

Below are the minimum core benefits you can expect, which may improve based on your job level:

  • Flexible medical and dental coverage tailored to your household's needs.
  • Options for Life, Dependent Life, and AD & D Insurance.
  • Retirement savings plans including RRSP with company matching, TFSA, pension, and more.
  • Employee Stock Purchase Plan.

Additional benefits include:

  • Reimbursement for educational expenses.
  • Employee assistance programs.
  • Discounted gym memberships.
  • Opportunities for flexible work arrangements.
  • Paid sick days and personal days.
  • Paid Time Off for volunteering.
  • Recognition programs for employee education.
  • Employee referral bonuses.
  • LifeWorks Employee Assistance Program.
  • Matching Gift Program.

Commitment to Inclusion and Diversity

Inclusion and diversity are integral to our business model and are woven into the fabric of our organization. For over 95 years, GGB has been committed to sustainability and supporting the communities we serve.

We celebrate the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we embody our values to the fullest.

GGB is an equal opportunity employer that values diversity in the workplace and encourages applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

We believe in equal employment opportunities for all individuals and prohibit any form of discrimination based on protected characteristics as defined by applicable laws.

Equal employment opportunity extends to all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. GGB will also make reasonable accommodations for known physical or mental limitations of qualified individuals with disabilities, unless such accommodations would impose an undue hardship on our operations.

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