Import / Export Team Leader

5 months ago

Mississauga, Canada Ceva Logistics Full time

CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation._
- At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by _**_Boldness_**_, _**_Imagination_**_, _**_Exemplary _**_and _**_Excellence_**_. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment._

**Summary**:Assist with processing, or processes Inbound or Outbound shipments. Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.- The description below is a broad job description that describes the nature of **Import, Export and Breakbulk** positions, which overall are similar in providing service to customer accounts, shipments, and regulatory compliance. It also outlines the level of positions to advance.**Typical Responsibilities**:

- Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.
- Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures.
- Receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods.
- Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.
- Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.
- Process documents through the established system, obtaining release and other governmental agency releases as appropriate.
- Review and monitor all rejections, requests for information and other correspondence.
- Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.
- Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control.
- Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.
- Perform Import/Export Specialist III responsibilities, when needed.

**Requirements**:

- All roles require various levels of understanding for their internal processes, best practices, customer service, laws, rules, and regulations, and related areas. Based on area of assignment roles may have:

- Air and Ocean Import/Export: greater involvement with the quote, sales leads, and customer on-boarding process
- Ocean: chassis and container returns
- Gateway: Booking, monitoring and transferring of loads
- Brokerage: Processing and filing of regulatory documents
- Ability to write reports, business correspondence, and procedure manuals. Monitoring overall processes, information and operations.
- Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements. Gather and analyze documents skillfully. Balance team and individual responsibilities, exhibit objectivity and openness to others’ views.

**Minimum**:

- High School Diploma or GED.
- Greater than 6 years of related experience.
- Professional certification may be required in some areas.

At CEVA we are committed to creating a safe and healthy work environment.
- We offer:
- ** A Competitive Compensation PackageComprehensive Health & Dental Benefits**:

- ** Professional Development Opportunities**:

- ** Continuing Education

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