Undergraduate Assistant

2 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:11/21/2024
**Req ID**: 40775
**Faculty/Division**: Faculty of Applied Science & Engineering
**Department**: Dept of Mechanical & Industrial Eng
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00010548

**Description**:
**About us**:
We are also home to about 2,000 very talented students: about 1,300 undergraduates are enrolled in the Industrial Engineering and in the Mechanical Engineering BASc programs. We have about 350 Master of Engineering (MEng) students, a professional program for students taking courses with us for a year or two. And we have about 350 MASc and PhD students, who work individually on research projects with a particular professor.

The Department of Mechanical & Industrial Engineering prides itself on being a good place to work: respectful, accepting of difference and professional.

We value employees who are goal-oriented and self-motivated, and who are constantly looking to improve how we serve our students and faculty. We believe in teamwork, in working together for the greater good, and yet doing so in a way that respects each employee’s work-life balance. Finally, we value each employee as an individual, and look for opportunities to recognize each contribution.

**Your opportunity**:
**Your responsibilities will include**:

- Scheduling appointments for prospective students, applicants, and current students to address individual needs.
- Acting as the first point of contact for general enquiries.
- Responding to enquiries within the defined scope of the role and redirecting as appropriate.
- Troubleshooting timetabling and/or room booking conflicts.
- Writing routine documents and correspondence, updating and maintaining records; taking and distributing meeting minutes.
- Keeping well-informed on changes to courses, program requirements, policies and procedures.
- Checking that program requirements are complete.
- Coordinating meeting schedules, agendas, materials, action and follow-up items.

**Essential Qualifications**:

- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum two years related experience in customer service and administrative support.
- Demonstrated experience with ROSI, degree explorer, ACORN and Quercus or equivalent systems.
- Intermediate skills with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to prioritize work, multi-task, and take initiative.
- Ability to manage conflicting priorities and deadlines, quickly adapt and learn new processes.
- Excellent communication (both oral and written).
- Superior customer service and interpersonal skills with a demonstrated positive attitude and service orientation towards students, staff and the public.
- Proven ability to demonstrate high attention to detail, accuracy, and organizational skills.
- Ability to work independently, under direction, as well as in a team environment.
- Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment.

**To be successful in this role youwill be**:

- Accountable
- Approachable
- Communicator
- Efficient
- Resourceful
- Responsible

**Closing Date**: 11/29/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services

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