Customs Operations Manager

7 months ago

Mississauga, Canada Ceva Logistics Full time

CEVA Logistics is one of the leading logistics companies globally, with over 1,300 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation._
- At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by _**_Boldness_**_, _**_Imagination_**_, _**_Exemplary _**_and _**_Excellence_**_. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment._

**Summary**: Responsible for providing leadership and management at a site location with an expansive international operation. Responsible for the quality and effectiveness of the daily administration and operations for clearing air and/or ocean imported shipments through CANADA Customs in compliance with CANADA Customs and Border Protection Rules and Regulations. These operations process a high volume of complex transactions. Responsible for financial management of departmental P&L, Accounts Receivable and Payable. Responsible to support Sales and assist with new business implementations. Models and acts in accordance with our guiding principles and core values.**Typical Responsibilities**:

- Set department priorities on a daily, weekly and monthly basis and plan the work of department and the assignments to meet customer deadlines. Assign work to supervisory staff.
- Manage all daily import transactions and applicable administrative CANADA or foreign government programs.
- Monitor all air and/or ocean import shipments through CANADA Customs clearance to ensure timely clearance and delivery of imported cargo.
- Oversee the preparation of the CANADA Customs import documentation.
- Monitor any independent company designated CANADA Customs brokers to ensure proper declarations are made to CANADA Customs regarding the classification and importation of cargo.
- Ensure harmonized tariff research, binding rulings, protests, duty rates and valuation on import shipments into the United States are processed timely and efficiently in accordance with all applicable laws and regulations.
- Interface with CANADA Customs and other Federal agencies at the local and national level to ensure compliance with all pertinent laws and regulations as directed by the Imports Director.
- Manage quality and efficiency of customer transactions, constantly improving processes to maintain or improve service level and exceed customer expectations.
- Provide consultation to customers on the importation of goods through CANADA Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise.
- Review and ensure import performance and transit time analysis reports are distributed appropriately.
- Ensure data critical to supply chain initiatives is maintained and updated.
- Provide guidance and training to import staff on customer service, processing and managing the flow of essential import documentation including Letters of Credit, commercial invoices and associated certificates, Country of Origin requirements, and communication and notifications to clients and vendors.
- Set and maintain high operational standards for compliance actions and monitor effectiveness of processes, implementing improvements.
- Oversee the maintenance of CANADA Customs Harmonized Classification System.
- Establish recordkeeping standards and oversee file maintenance in accordance with CANADA Customs regulations and company policies.
- Work corroboratively with senior management and IT in coordinating systems implementation and designing systems for EDI transmission of data for Customs.
- Ensure that all personnel are providing a high level of customer service to both internal and external customers.
- Lead the operational team through daily activities to meet business objectives.
- Provide leadership for supervisory personnel, assisting with problem solving as needed to ensure customer retention and satisfaction with services provided.
- Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients.
- Oversee and manage the professional development and productivity of staff members to ensure proper goals, training, professional development and project management requirements are met.
- Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
- Conduct annual performance evaluation reviews for all staff within the department.
- Keeps abreast of emerging technology changes and innovations through formal or informal stu

  • Customer Service Representative

    2 hours ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline?** We’ve been in the car business for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. We’re looking for humble, hungry and smart...

  • Territory Business Manager

    7 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline?** We’ve been in the car business for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. As we often say, it starts with **all** of our...

  • Hotel General Manager

    5 days ago

    Mississauga, Canada Hotel Rooms DivisionOperations Manager Full time

    **WE ARE HIRING** **GENERAL MANAGER - HOTEL** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible for all aspects of hotel...

  • Sales Coordinator

    6 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Sales Account Manager

    7 months ago

    Mississauga, Canada Specialized Merchandising Operations Inc. Full time

    A little bit about us: Specialized Merchandising Operations Inc. (Brand Owner of DECOMOMO) is a fast-growing eCommerce business committed to providing solutions for home organizations. In just over 3 years, we have excelled at the top of Amazon's marketplace in our niche, and continue to grow on and off the platform, expanding our offerings. But we aren't...

  • Sales Account Manager

    7 months ago

    Mississauga, Canada Specialized Merchandising Operations Inc. Full time

    A little bit about us: Specialized Merchandising Operations Inc. (Brand Owner of DECOMOMO) is a fast-growing eCommerce business committed to providing solutions for home organizations. In just over 3 years, we have excelled at the top of Amazon's marketplace in our niche, and continue to grow on and off the platform, expanding our offerings. But we aren't...

  • (Canada) Customer Operations Launch Manager

    7 months ago

    Mississauga, Canada PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we’ve become the most expansive,...

  • Customs Operations Manager

    4 days ago

    Mississauga, Ontario, Canada Wesco Full time

    About the RoleWe are seeking a highly skilled Customs Supervisor to join our team. As a Customs Supervisor, you will be responsible for supervising a team that conducts complex data analysis on imports and exports and administers daily workflow.ResponsibilitiesLeadership and Team Management: Set goals for work group, supervise execution, and measure...

  • Cashier

    7 months ago

    Mississauga, Canada Brown Boys Customs Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Operate cash register - Process money, cheques and credit/debit card payments - Scan items - Receive payment for goods or services - Greet customers - Provide customer service - Work Term: Permanent - Work Language:...

  • Accounting Lead

    7 months ago

    Mississauga, Canada Accurate Customs Brokers Ltd. Full time

    **Job Position - Accounting Lead ( Customs Broker Experience)** **Company Summary - Always Accurate Customs Broker Inc** Accurate Customs Brokers (ACB), opened back in 1993 and has been growing ever since. Our most recent expansion consists of the purchase of ALL WAYS Customs Brokers, Inc., a company incorporated in 1989 with experienced direction. This...

  • Production Material Handler

    2 hours ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** We’ve been inspiring and enabling what moves the world forward for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a leading worldwide marketer and supplier of premium branded lubricants, automotive and industrial chemistries, and a business solutions...

  • Forklift Driver

    7 months ago

    Mississauga, Canada DH CUSTOMS BROKER Full time

    Responsibilities: - Operate a forklift to move, stack, and retrieve materials - Load and unload trucks or containers using a forklift - Follow safety protocols and guidelines while operating the forklift - Assist in inventory management by accurately recording and tracking materials - Collaborate with team members to ensure efficient workflow and timely...

  • Cashier

    6 months ago

    Mississauga, Canada Brown Boys Customs Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months - or equivalent experience **Tasks**: - Operate cash register - Process money, cheques and credit/debit card payments - Scan items - Receive payment for goods or services - Greet customers - Provide customer service **Security and safety**: - Bondable **Work...

  • Customer Manager

    7 months ago

    Mississauga, Canada Acosta Full time

    **DESCRIPTION** Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta. "/> **RESPONSIBILITIES** - Deliver principals’...

  • Customer Operations Leader

    3 months ago

    Mississauga, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, IndigoSpirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Operations Leader

    6 months ago

    Mississauga, Canada Indigo Books & Music Full time

    Company Description **Indigo Sqaure One Location** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Senior Operations Manager

    4 weeks ago

    Mississauga, Ontario, Canada goeasy Full time

    Overview">We are seeking a seasoned Senior Operations Manager to lead our Sales and Customer Service Departments in Call Centers. This strategic role oversees the efficient operations of 100+ employees, driving results in Sales and Customer Service departments and achieving financial goals and targets.Salary Range: $120,000 - $180,000 per yearAbout the...

  • Driver/material Handler

    7 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Bulk Tank Driver- Az License Required

    7 months ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of...

  • Customer Service Manager

    3 months ago

    Mississauga, Canada Fuzion Flooring Full time

    **Fuzion Flooring - Customer Service Manager (FULL TIME)** **Reporting to - Vice President, Operations** **Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga, Ontario. At Fuzion, we are committed to going beyond expectations to offer a product, service and experience start-to-end. We are: -...