Record Center Specialist Lead

4 days ago

Toronto, Canada Access Full time

Description

**We Are Access**

We are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

The Operations Lead not only completes critical job tasks relating to the center, but also assists record center and transportation specialist team members in daily operations through hands on direction, at the advice and direction of Operations Supervisor or Operations Manager.

**Your Daily Responsibilities**
- Assist Operations Supervisor & Operations Manager in managing record center and transportation specialist team members according to workload, schedules, time off, and operations performed, in order to maintain & ensure accuracy, efficiency, and security, while meeting Access SOP standards and Client Service Level Agreements.
- Follow through on daily operational tasks relating to the center including, but not limited to, maintaining appropriate inventory, managing the destruction process for all clients, authorizing vehicle rentals, facilitating Perm-Outs, and organizing records for Productivity, Safety, Incentives, Maintenance, Meetings and Training issues.
- Under the direction of Operations Supervisor or Operations Manager set work schedules, including vacations and time off, for all R/C and/or Transportation Specialist Team Members, updating as necessary to maintain optimum effectiveness.
- Help train team members on systems, scanners, workflows and procedures and provide feedback to Operations Supervisor or Operations Manager on team member performance, as needed.
- Participate in interviews for new team members as needed.
- Participate in counseling R/C and Transportation Specialist Team Members when performance issues arise and provide feedback to Operations Supervisor and Operations Manager on performance reviews of team members.
- Ensure compliance with appropriate OSHA regulations and ensure all accidents and injuries are properly reported.
- In conjunction with Operations Supervisor, ensure facility, as well as all vehicles, are safe and clean and follow through on any repairs or maintenance as needed.
- Schedule and ensure completion of all scheduled R/C Audits.
- Notify the Operations Supervisor or Manager of all un-reconcilable exceptions within 48 hours.
- Organize and maintain records for all Productivity, Safety, Incentives, Maintenance, Meetings and Training issues.
- Meet or exceed budgetary and KPI targets.
- Prepare input for the Operations Team to be placed in the annual Pro Forma/Budget.
- Communicate regularly with direct supervisor (Operations Manager) to notify him or her of any potential issues, including but not limited to those relating to your job, or those relating to the client.
- Participate in safety and security drills and advise the appropriate manager of any violations.
- Know and understand defined role in the Company Disaster Recovery Plan.
- Travel between facilities when necessary.
- Collaborate with team members.
- Participate in quarterly safety meetings.
- Participate in weekly R/C and Transportation Specialist Team Meeting.
- Work overtime as needed.
- Comply with all company policies and procedures.
- Other duties as assigned by Supervisor.

**More About You**
- High school diploma or equivalent required.
- 3 years past work experience in a service industry and/or a team focused environment required.
- 1 year prior experience leading service-oriented teams required.
- Strong communication skills, both oral and written.
- Must possess basic computer skills.
- Must have basic supervisory skills.
- Strong attention to detail.
- Strong customer service skills; values customers and communicates with them in a professional manner.
- Ability to work collaboratively in a team environment.
- Ability to adhere to and enforce all security procedures.
- Must have the ability to guide and educate team members on daily activities.

**Physical Requirements (lifting, etc.)**:

- Routine lifting of 20-60 pounds.
- Routine scanning of materials.
- Overhead reaching.
- Routine bending and stretching.
- Able to operate forklift and/or pick lift.
- Must be certified to operate forklift and/or pick lift.
- Must be able to climb stairs and use tools to maneuver materials.
- All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets._
- Since the beginning of the COVID-19 pandemic, many client contractual requirements require that Access Team Members be fully vaccinated in order to service those client accounts. Accordingly, Access requires that all new team members be fully vaccinated._

  • Record Center Specialist Lead

    4 days ago

    Toronto, Canada Access Information Mgmt of Canada, ULC Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** The Operations Lead not only completes...

  • Support Call Center Rep(Wfh)

    8 months ago

    Toronto, Canada Donald Day Law Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Customer Support Specialist responsibilities include...

  • Guidewire Policy Center Automation Specialist

    23 hours ago

    Toronto, Ontario, Canada Alybyte Full time

    Alybyte is seeking a skilled Guidewire Policy Center Automation Specialist to lead our test automation efforts for Guidewire Policy Center implementation projects. As a key member of our team, you will collaborate closely with cross-functional teams to develop and execute robust test automation strategies.Key Responsibilities:Automation Leadership: Lead the...

  • Lead Generation Specialist

    7 months ago

    Toronto, Canada Smart Capital Center Full time

    **ABOUT US** Our clients include some of the largest real estate companies in the US, such as JLL, Pacific Life Insurance, Keybank, and many others. **OPPORTUNITY** We are a fintech company seeking enthusiastic, high-performing individuals with excellent interpersonal skills, ambition, and adaptability to thrive in a fast-paced environment. This role...

  • Lead Early Childhood Educator at Junior Hub Childcare and Learning Center

    4 days ago

    Toronto, Ontario, Canada Junior Hub Childcare and Learning Center Full time

    Job SummaryWe are seeking a highly skilled Lead Early Childhood Educator to join our team at Junior Hub Childcare and Learning Center. As a key member of our staff, you will be responsible for planning, implementing, and evaluating educational programs for children aged 0-6 years.

  • Advanced Test Automation Specialist for Guidewire Policy Center

    2 weeks ago

    Toronto, Ontario, Canada Alybyte Full time

    Alybyte is seeking an experienced Test Automation Specialist to lead the test automation efforts for our Guidewire Policy Center implementation projects. This role offers a rare opportunity to work on cutting-edge software solutions, collaborate with cross-functional teams, and drive the adoption of best practices in test automation.

  • Customer Education Center Specialist

    7 months ago

    Toronto, Canada AlignTech Full time

    **Join a team that is changing millions of lives.** Align Technology, Inc. (NASDAQ: ALGN), makers of the Invisalign® system, and iTero® intraoral scanners, is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Canada opened its first office in the heart of downtown Toronto in...

  • Lead Collision Center Director

    1 month ago

    Old Toronto, Canada Mobile Auto Solutions, LLC Full time

    About Us:Mobile Auto Solutions, LLC is a leading provider of collision repair services. We are committed to delivering exceptional customer experiences and maintaining the highest standards of professionalism.Job Summary:We are seeking an experienced Lead Collision Center Director to join our team. As a key member of our leadership team, you will be...

  • Records Management Specialist

    3 weeks ago

    Toronto, Canada Dentons Full time

    Toronto, ON, CA - Dec 18, 2024 Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving...

  • Data Center Security Specialist

    1 week ago

    Toronto, Ontario, Canada eStruxture Full time

    About eStruxture Data CenterseStruxture Data Centers is an award-winning company and the largest Canadian-owned data center provider with locations in Montreal, Toronto, Vancouver, and Calgary. We strive to deliver high-quality services to our clients while maintaining a secure and compliant environment.Job DescriptionWe are currently seeking a Data Center...

  • Strategic Contact Center Leader

    1 month ago

    Toronto, Ontario, Canada Momentum Financial Services Group Full time

    About Momentum Financial Services GroupMomentum Financial Services Group is a leading provider of financial services in North America, serving 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer, and prepaid cards.We are committed to providing financial solutions that meet the evolving needs...

  • Data Center Energy Safety Specialist

    2 days ago

    Toronto, Ontario, Canada Insight Global Full time

    About the RoleWe are seeking a highly skilled Data Center Energy Safety Specialist to join our team at Insight Global. In this critical role, you will be responsible for ensuring that vendors' and contractors' energy isolation and electrical safety programs meet or exceed company safety policy requirements.

  • Contact Center Strategy Director

    4 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, a leading provider of financial services in North America, is seeking a highly skilled Contact Center Strategy Director to join our team.About UsWe have been committed to providing financial solutions that meet the evolving needs of consumers and business owners for 40 years. Through our retail network of over 400...

  • Cloud Contact Center Architect Specialist

    4 weeks ago

    Old Toronto, Canada Amazon Full time

    Job DescriptionSolution architects are responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key responsibilities include:Providing deep technical expertise in your domain to advance adoption of AWS products in service to customer...

  • Customer Support Lead

    6 months ago

    Toronto, Canada CLEAResult Full time

    **We are looking for a talented individual to...** Join the team as an ICS Team Lead to support a Call Center team delivering a residential energy efficiency program. ICS Team Leads provide the call center Support Specialists with guidance to ensure excellent customer service during program delivery. The daily job tasks range from assisting Specialists with...

  • Canada Veterinary Center Healthcare Inc

    1 month ago

    Toronto, Canada Canada Veterinary Center Healthcare Inc. Full time

    **Job Summary** **Duties** - Assist veterinarians during examinations and procedures, ensuring a safe and efficient environment. - Provide compassionate care to animals, including handling, restraint, and comfort during visits. - Maintain accurate medical records and documentation for each patient. - Prepare examination rooms, surgical areas, and equipment...

  • Operations Lead

    6 days ago

    Toronto, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** The Operations Lead not only completes...

  • Strategic Contact Center Implementation Lead for Enterprise-Wide Transformation

    3 weeks ago

    Toronto, Ontario, Canada S.i. Systems Full time

    About the RoleS.i. Systems is seeking a highly experienced Strategic Contact Center Implementation Lead to support and advise on a large contact center solution implementation project from initiation to go-live.The successful candidate will have a proven track record of working in enterprise-wide contact center initiatives with over 20,000 employees and have...

  • Technical Training Specialist, Treatment Centers

    6 days ago

    Toronto, Canada Dentsply Sirona Full time

    Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable...

  • Registration Records Officer

    5 days ago

    Toronto, Canada North York General Hospital Full time

    Company Bio IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as...