Customer Education Center Specialist

7 months ago

Toronto, Canada AlignTech Full time

**Join a team that is changing millions of lives.**

Align Technology, Inc. (NASDAQ: ALGN), makers of the Invisalign® system, and iTero® intraoral scanners, is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Canada opened its first office in the heart of downtown Toronto in 2017 after more than 15 years servicing the Canadian market. With a trajectory accentuated by accelerated growth and innovation, Align Canada continues to reinforce its consumer presence as the most advanced clear aligner system in the world while building a highly regarded employer brand in Canada, being certified as a Great Place to Work in Canada since 2019.

At Align Technology we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

**About this opportunity**

As the Customer Education Center Specialist, you will be a key member of the team responsible for our state-of-the-art Customer Education Center located in downtown Toronto. This is a highly visible position with both internal and external customers. You will be responsible for the center on a daily operational basis for Align Education, and for all visitors, guests, trainings, and special events. As a member of the Professional Marketing team, you will perform cross-functional event duties as needed.

This person must be customer-centric, a self-starter with proven ability to execute and work independently. This role reports to the Director of Professional Marketing.

**In this role, you will**
- Inform the end-to-end customer experience regarding the Align Customer Education Center, including, but not limited to, center calendar, scheduling and logistics, visitor access, meet and greet, tours and execution of Customer Education Center programs.
- Act as expert in the capabilities the center offers and recommend ideas and options to interested stakeholders working cross functionally based on best practices.
- Ensure a best-in-class experience is delivered for all center engagements for internal and external visitors.
- Own and execute the process for set-up and tear-down for center events including staging, technology, room configuration, catering, etc.
- Lead and manage special events as needed, including **after normal business hours, and some weekends.**:

- On-site management of all logistics for duration of assigned events.
- Learn and maintain working knowledge of the technology of the center and create escalation pathways for troubleshooting to support the team and ensure quick resolution of any issues.
- Liaise with local facilities team on any center-related issues.
- Conduct post-meeting surveys, debriefs, and reports as needed.
- Other Event projects and tasks as assigned.

**In this role, you’ll need **

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree or equivalent experience required; communications, marketing, or hospitality focus preferred.
- 4+ years of customer-facing work experience or event planning experience.
- Experience interacting with and partnering at all levels within an organization.
- Open, warm, and engaging individual with excellent written and verbal communication skills.
- Excellent work ethic, integrity, and professionalism.
- Knowledge or expertise in Asana Project Management is an asset.
- Must be well organized and detail oriented, able to manage time effectively and prioritize tasks to meet deadlines.
- Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs or more.
- Able to maintain the confidentiality of all business matters.
- Able to demonstrate proactive customer service.
- Demonstrate strong technical acumen.
- Experience in a fast paced and action
- oriented environment to accommodate for last minute changes and customer requests.
- Legally entitled to work in Canada.
- ** High degree of flexibility in working schedule - regular evening & weekend work is required as part of responsibilities.**

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

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