Operations Lead

3 weeks ago

Toronto, Canada Access Information Management Full time

**We Are Access**

We are Access We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

**The Impact You Could Make**

The Operations Lead not only completes critical job tasks relating to the center, but also assists record center and transportation specialist team members in daily operations through hands on direction, at the advice and direction of Operations Supervisor or Operations Manager.

**Your Daily Responsibilities**
- Assist Operations Supervisor & Operations Manager in managing record center and transportation specialist team members according to workload, schedules, time off, and operations performed, in order to maintain & ensure accuracy, efficiency, and security, while meeting Access SOP standards and Client Service Level Agreements.
- Follow through on daily operational tasks relating to the center including, but not limited to, maintaining appropriate inventory, managing the destruction process for all clients, authorizing vehicle rentals, facilitating Perm-Outs, and organizing records for Productivity, Safety, Incentives, Maintenance, Meetings and Training issues.
- Under the direction of Operations Supervisor or Operations Manager set work schedules, including vacations and time off, for all R/C and/or Transportation Specialist Team Members, updating as necessary to maintain optimum effectiveness.
- Help train team members on systems, scanners, workflows and procedures and provide feedback to Operations Supervisor or Operations Manager on team member performance, as needed.
- Participate in interviews for new team members as needed.
- Participate in counseling R/C and Transportation Specialist Team Members when performance issues arise and provide feedback to Operations Supervisor and Operations Manager on performance reviews of team members.
- Ensure compliance with appropriate OSHA regulations and ensure all accidents and injuries are properly reported.
- In conjunction with Operations Supervisor, ensure facility, as well as all vehicles, are safe and clean and follow through on any repairs or maintenance as needed.
- Schedule and ensure completion of all scheduled R/C Audits.
- Notify the Operations Supervisor or Manager of all un-reconcilable exceptions within 48 hours.
- Organize and maintain records for all Productivity, Safety, Incentives, Maintenance, Meetings and Training issues.
- Meet or exceed budgetary and KPI targets.
- Prepare input for the Operations Team to be placed in the annual Pro Forma/Budget.
- Communicate regularly with direct supervisor (Operations Manager) to notify him or her of any potential issues, including but not limited to those relating to your job, or those relating to the client.
- Participate in safety and security drills and advise the appropriate manager of any violations.
- Know and understand defined role in the Company Disaster Recovery Plan.
- Travel between facilities when necessary.
- Collaborate with team members.
- Participate in quarterly safety meetings.
- Participate in weekly R/C and Transportation Specialist Team Meeting.
- Work overtime as needed.
- Comply with all company policies and procedures.
- Other duties as assigned by Supervisor.

**More About You**
- High school diploma or equivalent required.
- 3 years past work experience in a service industry and/or a team focused environment required.
- 1 year prior experience leading service-oriented teams required.
- Strong communication skills, both oral and written.
- Must possess basic computer skills.
- Must have basic supervisory skills.
- Strong attention to detail.
- Strong customer service skills; values customers and communicates with them in a professional manner.
- Ability to work collaboratively in a team environment.
- Ability to adhere to and enforce all security procedures.
- Must have the ability to guide and educate team members on daily activities.

**Physical Requirements (lifting, etc.)**:

- Routine lifting of 20-60 pounds.
- Routine scanning of materials.
- Overhead reaching.
- Routine bending and stretching.
- Able to operate forklift and/or pick lift.
- Must be certified to operate forklift and/or pick lift.
- Must be able to climb stairs and use tools to maneuver materials.
- All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets._
- Since the beginning of the COVID-19 pandemic, many client contractual requirements require that Access Team Members be fully vaccinated in order to service those client accounts. Accordingly, Access requires that all new team members be fully vaccinated._

**Job Types**: Full-time, Permanent

Pay: $24.00-$26.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

  • Performance Improvement Consultant

    1 week ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.**: While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Director

    8 months ago

    Toronto, Canada Isaac Operations Full time

    Who we are. While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your Monday...

  • Operations Lead

    2 weeks ago

    Toronto, Canada LVMH Full time

    **Poste** Operations Lead **Profil** **Job ID**: 217180 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related...

  • Operations Lead

    1 week ago

    Toronto, Canada Activation Services Inc. Full time

    **The Company**: It’s an exciting time to be at **Activation Services Inc**. We’re a people first, fast-growing, outsourced sales agency dedicated to providing some of North America’s top brands complete retail solutions. We’ve got an amazing people-centric company culture, built around our core values. We value the strength our team brings and know...

  • Operations Lead

    2 days ago

    Toronto, Canada Rose Rocket Full time

    Rose Rocket is a market leader in Transportation Management Software. We’re a startup going after the $700+ billion dollar trucking industry, leading the shift to SaaS while revolutionizing the way trucking companies sell, service, and innovate. We are a hyper-growth company with a “more human, less corporate” culture that is built around doing work...

  • Operations Lead

    7 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 234324 **Store Name/Number**: ON-Bloor Street (0508) **Address**: 77 Bloor Street West, Unit #1, Toronto, ON M5S 2B4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location....

  • Operations Lead

    7 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 244419 **Store Name/Number**: ON-Shops at Don Mills (1612) **Address**: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular - ** Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This...

  • Operations Lead

    8 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 242086 **Store Name/Number**: ON-Eaton Centre (0500) **Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location....

  • Operations Lead

    7 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 246083 **Store Name/Number**: ON-The Well (1636) **Address**: 486 Front Street, Toronto, ON M5V 0V2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular - ** Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This includes...

  • Operations Lead

    8 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 217180 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store...

  • Operations Lead

    4 hours ago

    Toronto, Canada Sephora Full time

    **Job ID**: 226861 **Store Name/Number**: ON-Dufferin Mall (1522) **Address**: 900 Dufferin Street #0210, Toronto, ON M6H 4A9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location....

  • Operations Lead

    6 days ago

    Toronto, Canada Yamaha Motor Canada Full time

    **Summary of Responsibilities** This role will support Parts and Accessories Supply Chain, Distribution and Inside Sales functions through the transition from a legacy system to SAP. Assume day-to-day departmental tasks allowing SMEs to allocate necessary time to ensure successful implementation of SAP, while aligning with the annual objectives of the...

  • Operational Lead

    1 week ago

    Toronto, Canada Public Health Ontario Full time

    **JR100809** **Operational Lead** **The Role**: The Operational Lead will coordinate and supervise clinical laboratory diagnostic, outbreak, surveillance, consultative and support services in the Clinical and Environmental Bacteriology Department, Parasitology section at the Public Health Ontario Laboratory in Toronto. The Operational Lead will initiate...

  • Operations Lead

    3 hours ago

    Toronto, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** The Operations Lead not only completes...

  • Engineering Operations Lead

    20 hours ago

    Toronto, Ontario, Canada Disability Solutions Full time

    CN is seeking a highly skilled Engineering Operations Lead to join our team. As a key member of the Engineering department, you will be responsible for leading the sourcing, evaluation, deployment, and day-to-day operations of CN's suite of operational technologies. The role involves working closely with stakeholders to create project plans, budgets, scope...

  • Operations Lead

    2 weeks ago

    Toronto, Canada Passage Full time

    **Who We Are**: Our mission is to provide access to life-changing educational and career opportunities. Passage's platform empowers immigrants and international students by matching their unique talents with crucial workforce needs in Canada. We then work to provide financing and the support needed to facilitate their transformational journeys to study or...

  • Retail Operations Lead

    2 weeks ago

    Toronto, Canada LCBO Full time

    LCBO Nombre de postes à pourvoir: 1 Pay $63,468.00 - $110,861.00 Description du poste: Retail Operations Lead The Retail Operation Lead plays a critical role in the intake process, controlling prioritizing and recommending to Retail Senior Leadership the business requests which would impact the Retail Division. The goal is to ensure our Retail field...

  • Lead - Recruiting Operations

    7 months ago

    Toronto, Canada Fusemachines Full time

    **Who we are** Fusemachines has been helping organizations across industries unlock their potential for the future, by leveraging AI. For over a decade, we've been a leading expert in providing AI Strategy and bespoke AI Products & Solutions. Leveraging our proprietary “AI Engines” and “Fuse Hubs,” we help drive our client’s AI Enterprise...

  • Lead, Customer Operations

    1 day ago

    Toronto, Canada Affirm Full time

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly. As a Lead, Customer Operations, you will be located remote and proximal to our Toronto office, while being responsible for the leadership of a Customer...

  • Sales Manager

    2 days ago

    Toronto, Canada Isaac Operations Full time

    **Who we are**: This is an exciting time to join the Isaac Team. We’ve been around for 20 years and have built a reputation for solving the most challenging front-line operational and financial problems that some of today’s most important industries face. Loving your Monday to Friday is important to us. We’ve been recognized as one of the top 10 Best...